Customer Service Specialist

TITLE: Customer Service Specialist - Direct

REPORTS TO: Customer Service Manager

ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Customer Service Specialist to join our dynamic and values-driven company.

Company Purpose

Inspire a more creative way of living through good design that's good to everyone.

Core Values

• Good design is good. Good design should be reflected in everything we do.
• Keep it simple. Strive for economy in all that you do.
• Everyone is invited to our party. Treat every individual with respect & dignity.
• Our glass is half full. Focus on the positive.
• Be humble. We take nothing for granted.
• Turn it up to 11. Determine what is expected and do a little more.
• Stay curious. Try, learn, improve, repeat.

ABOUT THE ROLE: Start your career at Blu Dot in this role within our Direct Customer Service team, where you will develop and put into use an expert understanding of Blu Dot designs, company policies, and processes to provide customers with exceptional support.

WHAT YOU WILL DO:

• Collaborate within the Customer Service team and across company departments as we strive to improve the customer experience at every touchpoint.
• Provide reliable availability to Blu Dot customers through live calls and emails.
• Deliver support across all stages of the Blu Dot customer experience - from product inquiry, to order status, to servicing the product after delivery.
• Perform cross-functional operations, using processes and procedures of other channels including Product, Purchasing, Ecommerce, Logistics, Retail, and Accounting.
• Aggregate information from several evolving business platforms and software, including Help Scout, Magento, Tableau, and Great Plains, as well as our logistics partner sites and the Blu Dot website.
• Work closely with fellow specialists in Customer Service to build knowledge, and solve unique situations as a group. Demonstrate expertise on all products and policies.
• Establish current stock status and availability of product SKUs; identify and update ETA changes for existing orders.
• Communicate with our Logistics team and shipping partners to facilitate delivery appointments, returns, and swap-outs.
• Steadily growing role to include individualized tasks and responsibilities.

IDEAL EXPERIENCE/QUALIFICATIONS*:

• Holistic thinkers. Multi-taskers. Team players.
• Empathetic to the max.
• Skilled communication via phone and email.
• Curiosity to learn new products and systems.
• 2 years of customer service experience.
• The position is based out of Minneapolis, MN headquarters with a flexible working environment/schedule (no full-time remote work available)

COMPENSATION: Compensation will be based on experience and qualifications. Benefits include paid vacation, 401(k) plan, group medical insurance, long-term disability insurance, life insurance, and employee discounts on products.