Associate

Job Description: Associate

The Associate reports to the Branch Manager and will always provide professional and courteous customer service. Associate will assist the Branch Manager in areas of growth, marketing, collections, and administrative functions.

Key Responsibilities:

• Superior customer service
• Execute courtesy call program
• Assist in neighborhood and business to business marketing
• Assist Branch Manager in collection efforts
• Compliance with company policies and procedures
• Proper Cash Handling Procedures and ensure Branch Balances
• Daily Maintenance of Store Appearance by keeping branch clean and free of trash (to include bathrooms)

Tasks:

• Executes courtesy call program to generate new and repeat business.
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Conduct customer transactions and ensures accuracy and completeness of all transactions by providing and reviewing all proper documentation.
• Assist with all marketing activities by distributing marketing material through neighborhood/business canvassing, business to business, and providing every customer in the branch with our in-house marketing materials. Marketing Calendar to be followed to identify marketing materials to be used and quantity to be distributed.
• Executes all company collection practices to achieve bad debt standard
• Other duties assigned per upper management.

Job Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform the tasks listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform critical tasks.

• Demonstrate ability to establish and maintain customer relationships through courteous and efficient servicing of customers.
• Demonstrate ability to maintain confidentiality of information gathered in the business process.
• Demonstrate written and oral communication skills; accuracy and attention to detail and the ability to organize.
• Demonstrate ability to use PC, including accurate keyboard data entry into a POS system.
• Demonstrate Cash Handling and ability to investigate over/short discrepancies.
• Bi-lingual preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the associate is frequently required to stand and walk, have a valid, active driver’s license along with reliable transportation to accomplish daily tasks.

Work Environment

The work environment characteristics described here are representative of those an associate may encounter while performing the tasks of this job. While performing the duties of this job in a retail environment the team member may occasionally be exposed to everyday hazards. The noise level is usually moderate.

Job Type: Full-time

Pay: $10.50 - $11.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location