Enrollment Specialist

Position Overview

Job Title

iSchool Virtual Academy - Enrollment Support Specialist

The Organization

We are Blue Learning, a Charter Management Organization that supports the top Charter Districts in the nation with providing hope to students, families, and communities. As a CMO, we take care of the operational aspects of the organization, so the District can focus on the education of their students. We are an integral part of impacting the lives of 22,000 students across 80 campuses.

Department

Blue Learning, Marketing

Job Location

In-house, Lewisville

Full Time/Part Time

Full-Time

Salary Information

Salary commensurate with experience

Wage/Hour Status

Non Exempt

Reports to

Director of Enrollment Services and Customer Care

Department Summary

Blue Learning, a leading education organization, is seeking a highly motivated and detail-oriented individual to join our team as an iSVA Enrollment Specialist. In this role, you will work closely with families and campuses to provide enrollment support. This full-time position requires exceptional interpersonal skills, attention to detail, and a strong commitment to teamwork.

Position Summary:

The iSVA Enrollment Support Specialist is responsible for ensuring 100% compliance for receipt and maintenance of required documents and records for all students enrolled full time in iSchool Virtual Academy. This position handles incoming calls, outgoing calls, responds to emails, and assists in managing enrollment for iSchool Virtual Academy. The Enrollment Support Specialist will answer and initiate phone contact with students and parents on issues pertaining to the application and enrollment processing at iSchool Virtual Academy.

Qualifications:

Education/Certification and Experience:

High school diploma or GED

1 year experience making inbound/outbound calls

1 years of experience working with education personnel related to school enrollment or related educational interests

Required Knowledge, Skills, and Abilities (KSAs)

Excellent verbal communication skills

Ability to communicate with the public

Ability to manage multiple priorities effectively

Ability to communicate with, develop, and maintain effective working relationships with students, parents, teachers, the community, and administrative staff

Attention to detail

1-3 years of experience working in a high call volume environment

Computer literate, proficient with both Microsoft and Google based products

Strong organizational, time management, communication, and interpersonal skills

Responsibilities and Duties:

Support campus enrollment staff as needed

Front line customer service via phone, email and in-person for parents, students and staff

Answer incoming calls and conduct outbound calls professionally

Request required documentation records for newly enrolled students via the Texas Records Exchange system and share records of withdrawn students with requesting districts

Research required information using available resources

Provide customers with product and service information

Identify and escalate priority issues to the appropriate departments

Route calls to appropriate resource

Perform special projects during normal business hours, and other duties as assigned

Equipment Used:

All equipment required to perform jobs duties and tasks previously described.

Physical / Environmental Factors:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Lewisville, TX: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21