What are the responsibilities and job description for the Manager, HR Connect position at Blue Shield of California?
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!
Your Role
The People Operations Team provides services to the enterprise in areas such as Payroll, Immigration, Unemployment, and any type of support to ensure our employees have a positive experience. The Manager, HR Connect will report to the Head of People Operations. In this role you will be responsible for transforming the HR Connect organization in the evolution on how we serve our clients, which is ultimately the entire enterprise. This is a highly visible role taking part of the transformation of the function by building a Tiered approach from the ground up to better serve our clients by simplifying, digitizing and automating our processes. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
- Manage the Support career stream team members (HR Specialists). Lead their annual goal setting process, ongoing review and monitoring progress of team members’ goals, providing continuous coaching and mentoring, and supporting the team members’ professional development.
- Lead and serve as Business Process Owner / SME in critical HR strategic projects, providing program management, change management, requirements elicitation, process documentation, development, testing, and implementation support. Larger enterprise-wide strategic projects will involve serving as the HR support center SME, identifying HR process and employee impacts, and supporting the implementation.
- Oversee the onboarding program for the HR :Connect Support and Analyst team members.
- Continuously reviewing the onboarding program’s success and providing strategic design enhancement recommendations, as needed.
- Manage HR :Connect SLAs and ensure goals are achieved. Manage the quality assurance (QA) review and monitoring of cases for accuracy and consistency across the team, delegating case reviews to senior Specialists. Review and decision-making authority for complex cases raised by senior Specialists for review, recommending further escalation to HR COEs, as necessary.
- Review all current processes and ensure that they are simple and easy to manage by leveraging technology and digitizing when appropriate.
- Lead and build the HR Connect function in a fashion that will support our tiered approach.
- Build cadence that measure success, make any corrections necessary swiftly that least impactful to our clients.
- Generate reporting from the ground up and present and communicate findings to Executive leadership.
- Participate in enterprise wide initiatives to ensure a strategy is in place for Shared Services support.
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of prior relevant experience including 3 years of management experience
- Experience in creating a Shared Service Model using a tiered model from the ground up required (Change Management experience required).
- Desired experience in the technology sector and health insurance sectors.
- Must have experience in scaling organizations organically and inorganically.
- Must be a true partner who is able to work with people anywhere in the organization with executive presence.
- Must have past experience in talent development and talent assessment and making fast and accurate decisions.
Our Values
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
