Assistant Practice Manager

BluePearl Pet Hospital, located in Lakewood, WA just south of Tacoma, WA is seeking a full-time Assistant Practice Manager who will work side by side with our Practice Manager and leadership team!

This person must be people oriented with a strong focus, meticulous attention to detail, and driven to complete tasks in a timely fashion. This position demands the ability to build relationships with associates, clients, and vendors while being able to maintain critical deadlines for tasks associated with financials, meetings, and tasks as assigned. The ideal candidate will have a strong background in customer service, previous veterinary experience, and a passion for people and pets.

• Previous leadership experience required.

We have a beautiful state-of-the-art hospital allowing our teams to provide specialized care and the ability to tailor to each of our patients and clients based on their needs. Our hospital promotes a team approach to patient care and client services with a strong culture in collaboration and development across the entire hospital. We are one of five BluePearl hospitals serving the area and our hospital has been the leading 24/7 emergency and specialty center in the South Puget Sound region since 1999.

Our highly skilled clinician team delivers compassionate, quality care 24 hours a day, 7 days a week. We offer specialized care in Avian & Exotics, Critical Care, Dentistry, Emergency, Neurology, Oncology, Radiology & Diagnostic Imaging, and Surgery. Our facility has an onsite MRI, CT scanner and Cone Beam CT. Our clinicians and services are supported by a care team of LVT’s, Advance Patient Care Associates, Veterinary Assistants, Client Service Coordinators, Referral Coordinators, Financial Coordinators, Purchasing Coordinator, and a lean leadership team with years of experience and a diverse skill set that makes us unique and a great place to work.

The Assistant Practice Manager assists the Practice Manager in the daily operational function of the hospital’s operations and assumes managerial responsibility for the hospital’s operations in the Practice Manager’s absence.

As the Assistant Practice Manager, you will:

• Direct and manage associates.

• Create appropriate organizational environment and value systems that stimulate the morale and productivity of the workforce and its leadership.

• Collaborate with training and clinical staff to ensure that training and quality goals are met.

• Coach and lead through effective feedback to associates through the management and supervisory team.

• Monitor and evaluate operations daily.

• Partner with the Practice Manager to develop action plans to maximize hospital efficiency and supervise the implementation of improvements.

• Are responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records.

• Partner with the Practice Manager in budget preparation and ensure revenue targets and training goals are met.

• Review and approve employee schedules to accommodate the patient needs of the hospital.

• Ensure the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the hospital.

• Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis.

• Maintain thorough familiarity and ensure compliance with state and federal regulations, Standard Operating Procedures, and Occupational Safety and Health Administration (OSHA) guidelines.

• Build rapport with clients and referring DVMs to ensure an overall high level of customer satisfaction with the hospital and services we provide.

• You minimize hospital liability through constant risk management review.

• You investigate all unsafe situations and situations/complaints.

• You work with the Practice Manager in creating and maintaining a positive team environment.

The Tacoma-Lakewood area is a wonderful place to work and live. The area has some of the best parks in the nation – more than 6,000 acres of them- perfect for swimming, hiking, fishing and more, offering outdoor activities to fit all interests. Tacoma-Lakewood is close to the spectacular Mount Rainier, the Cascade Mountains, Olympic Mountains, and Puget Sound.

Lastly, we are proud to promote an environment that truly embraces the importance of finding your passion, enjoying your life (at work and outside of work) and being you. We are supported beyond our hospital by an organization that has a vision for Veterinary Medicine that brings life to our jobs every day.

Here is a bit more about BluePearl Pet Hospital…or visit bluepearlvet.com!

Why choose BluePearl?

In order to transform and lead the industry through innovative quality medicine and care, we emphasize the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. All Associates are leveled by their skillset in our unique leveling program. We also focus on developing our Associates into leaders through talent development programs and leadership workshops.

We value your health and well-being as an Associate by providing you with the following benefits:

• Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options.

• Company-paid Short-Term and Long-Term Disability

• Flexible work schedules.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. In addition, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.

• Annual company store allowance.

• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

The future is yours to create. We have a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession!

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Why BluePearl? Because it is an exceptional place to work!