Quality & Process Improvement Manager

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!

The Quality & Process Improvement Manager develops an overall company quality strategy that aligns the brand & functional Quality Managers across the business and includes process improvement initiatives, claims analysis and resolution, and development of a culture of quality across the company. The Manager also helps to identify areas of process improvement and leads cross-functional projects to improve overall quality at all levels of the organization.

Primary duties include:

• Manage cross functional projects identified as areas of potential quality or continuous improvement.
• Manage the overall quality strategy and alignment with the brand & functional Quality Managers and develop reporting metrics for the senior leadership team.
• Proactively review claim trends and usage of the claims module. Ensure the claims module is used properly and work with training teams and Brand management as appropriate.
• Manage User Acceptance Testing teams to ensure quality IT products are released to the business.
• Monitor warranty periods of new products and processes to ensure the company is hitting high levels of quality.

Minimum:

• Bachelor’s degree
• 5 years of related work experience in Manufacturing, Engineering, or Project Management
• Experience managing projects and programs
• Experience with change management

Preferred:

• 8 years of related work experience in Manufacturing, Engineering, or Project Management
• Lean, Six Sigma, &/or Kaizen certification
• Knowledge of internal company policies and procedures related to engineering, manufacturing, and builder services

Skills & Competencies:

• Project management
• Strong communication and influencing skills
• Advanced skills with Microsoft Excel, PowerPoint, Word, PeoplePoint, SharePoint
• Interpersonal savvy
• Action oriented
• Organizational agility
• Comfort around higher management
• Drive for results
• Ethics & values
• Learning agility
• Customer focus
• Innovative thinking

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long-term disability, paid time off, and retirement.

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

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