What are the responsibilities and job description for the Corporate Services Manager position at BlueScope?
Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!
Job Description
The Corporate Services & Retrofit departments works directly with end customers and outside architectural firms on corporate projects, slope built-up, low profile roofs and reroof projects.
The Corporate Services Manager provides outstanding customer service to the Corporate Services department through thorough and consistent order clarification and project management to achieve successful projects while maintaining or increasing sold margin as well as providing exemplary customer service for projects after shipment. The Manager oversees the Corporate Accounts team, Self-Storage, Fast-Track, Components program and Retrofit program within the brand.
- Develop and manage Corporate Services which includes the Retrofit, Fast-track, Self Storage and Program/Corporate Account projects through direct oversight into Customer/Account development, clarification, project management to ensure company policies are adhered to and risk on projects is mitigated through cooperative coordination between all company disciplines. Balance the workload for comprehensive benefit of all Project Managers, Clarifiers and Project Assistants and all other key stakeholders. Ensure Project Managers, Clarifiers and Project Assistants across the department are utilizing consistent tools and processes and meeting end customers’ expectations. Develop and manage department budgets and staffing needs.
- Provide post-shipment customer service to ensure projects are erected properly and that all field related issues are addressed promptly and satisfactorily. Goal is complete owner satisfaction with in-place product. Resolve external and internal customer issues regarding pricing, invoicing, project management, scheduling, delivery, erection, claims, fabrication, raw materials, and warranty.
- Develop and maintain a complete, consistent, and accurate project model that allows Production Engineering to have an achievable schedule.
- Proactively address quality issues to achieve a fair and equitable resolution for the company and end customers. Provide management guidance on claims resolutions.
- Assist, as necessary, to address credit issues to ensure the company is paid within assigned terms at minimal risk.
- Manage projects to maintain agreed upon schedules while ensuring project margins are maintained or improved. Develop training schedules for all departments.
Qualifications
Minimum:
- High school diploma or equivalent
- 10 years of experience managing customer service and project management functions
- Knowledge of company policies and procedures related to Project Management, Project Clarification, and response to field issues
- Knowledge of Production Engineering, Manufacturing and Scheduling processes
Preferred:
- College degree in Engineering, Business or a related field
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long-term disability, paid time off, and retirement.
EEO Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.
