What are the responsibilities and job description for the Service bdc position at BMW of the Main Line?
Qualifications
- Outstanding customer service skills
- Excellent Computer skills including CRM, Excel, Google Docs, Word etc.
- Ability to work independently, self-motivated, and organized.
- Ability to thrive in a team environment and consistently display professional demeanor.
- Excellent phone and email communication skills
- Positive attitude with friendly and energetic personality
- Have strong organizational, multitasking and time management skills.
- Professional appearance, great interpersonal skills, and a strong work ethic.
Responsibilities
- Perform outgoing Parts status & TeleService phone calls for the purpose of scheduling customers proactively.
- Coordination with our Sales and Service Team regarding statuses and customer requests.
- Managing incoming service follow-up emails, texts, and phone calls.
- Assist service department staff with scheduling & coordination of mobile pick-up / delivery process.
- Ability to work evenings & Saturdays as need presents.
Benefits :
- Generous and unique pay plan (hourly plus commission) based on appointment count and other key performance indicators.
- Paid Vacation
- 401K with company match
- Excellent health benefits including vision and dental with generous company contribution.
- Company paid life and disability with supplemental plans available.
- Employee purchase program
- Discounts on parts and repairs, and vehicle purchases
- Caring work environment
- State of the art facility
Last updated : 2024-05-06
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