Manager, Airport Duty

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.

  Hiring Process:

• Apply online
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, pre-employment drug screen and breath alcohol test
• Onboarding

 Benefits:  

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications until filled 

Starting Salary Range $84,911-$115,526

Job Summary:  

The Manager, Airport Duty oversees the day-to-day operations of the airport, including terminal and landside, during an operational shift and is responsible for maintaining full situational awareness of all facets of airport operations to ensure the safe, efficient, and secure operation of the Nashville International Airport. Other responsibilities include assisting with the decision making and crisis management during the regular business hours and serves as the ranking staff member on property during off hours. This role requires working rotating shifts in a 24X7 operation including nights, weekends, and holidays.

Essential Job Duties: 

• Maintains constant awareness of changing conditions, activities and requirements affecting airport operations, analyze the impact, and implement the appropriate response protocols, as required.
• Oversees all shift activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees.
• Ensures continued coordination with both MNAA departments as well as outside airport stakeholders to ensure that appropriate resources are deployed as required.
• Implements incident management processes to ensure effective management of small, medium and large-scale incidents.
• Coordinates the airport’s response to critical incidents, irregular operations (IRROPS), and emergencies and provide resolutions to problems/issues.
• Monitors and inspects airport activities, properties, and facilities including monitoring the performance of airlines, tenants, concessionaires, and others to ensure their adherence to airport rules and regulations.
• Monitors and approves the use of shared-use equipment including gates, ticket counters, jet bridges, and baggage carousels to ensure critical equipment is available during irregular operations and emergencies.
• Provides direction and instruction on resolving critical incidences/situations, operational activities, security-related activity, security breaches, and violations of rules and regulations, etc.
• Reviews and maintains records and operational logs and prepare reports and correspondence.
• Investigates complaints, issues, concerns, and inquiries and provide recommendations for resolution.
• Operates with considerable independence, requiring the exercise of sound judgment and initiative.
• Ensures the proper use and compliance with the Airport’s Notification Systems.
• Ensures that plans and procedures (SOPS) are accurate, implementable, and well communicated among the airport, airlines, tenants, and other key stakeholders.
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Supports MNAA’s commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties of a similar nature and level as assigned.

Knowledge, Skills, Abilities and Other Characteristics: 

• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Reporting: Skill in preparing and producing timely and accurate oral and written reports.
• Microsoft Office: Skill in using Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.
• Professionalism: Demonstrates professional behavior and appearance in all situations.
• Independence: Develops one's own ways of doing things, guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Judgment and Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Dependability: Acts reliably and responsibly with others.
• Leadership: Skill in leading, taking charge, and offering opinions and direction.
• Driving: Skill in operating a motor vehicle.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.

Qualifications: 

Required: 

• Bachelor's degree in criminal justice, Aviation Management, Airway Science, Public Administration, Business Administration, or in a related field. 
• 2-4 years of experience in airport security, terminal airport operations, or airside airport operations.
• Valid Driver's License CLASS D 

Preferred:

• 2-4 years of experience in a leadership/supervisory capacity.
• 2-4 years of experience working at a medium or large-hub airport in Airside, Terminal, or Landside Operations both in regular and irregular operations (IROPS).
• Certified Member of American Association of Airport Executives. 

Salary : $84,911 - $115,526