What are the responsibilities and job description for the Front Office Manager position at Boardwalk IG Management LLC?
FRONT OFFICE MANAGER
Yountville, CA
Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
As a Front Office Manager at our hotel, you will be responsible for overseeing the front desk operations and ensuring exceptional guest service. You will lead a team of front desk associates, maintaining a professional and welcoming atmosphere for our guests. Your role will involve managing daily operations, resolving guest concerns, and maintaining high standards of efficiency and customer satisfaction.
ESSENTIAL JOB RESPONSIBILITIES
- Manage and supervise the front desk team, providing guidance, training, and support to ensure smooth operations and excellent customer service.
- Ensure that all front desk procedures are followed accurately and efficiently, including check-in, check-out, room reservations, and guest inquiries.
- Maintain a professional and welcoming atmosphere at the front desk, ensuring that guests receive a warm and personalized greeting upon arrival.
- Oversee the handling of guest requests, complaints, and concerns, promptly resolving issues to the satisfaction of guests while upholding hotel policies.
- Monitor and analyze guest satisfaction feedback and reviews, taking appropriate actions to address areas for improvement and enhance guest experiences.
- Coordinate with other hotel departments to ensure seamless guest service, including housekeeping, maintenance, and concierge services.
- Prepare and maintain accurate records, reports, and logs related to front desk operations, such as occupancy rates, revenue, and guest profiles.
- Assist with budgeting, forecasting, and implementing cost-effective strategies to maximize revenue and minimize expenses.
- Conduct regular staff meetings, trainings, and performance evaluations to ensure a high level of productivity and professionalism within the front desk team.
- Stay updated with industry trends and best practices in front desk management, incorporating innovative ideas to improve operations and guest satisfaction.
REQUIRED QUALIFICATIONS
- Bachelor's degree in Hospitality Management or a related field (preferred) or equivalent work experience.
- Proven experience in front desk management or a similar role within the hospitality industry.
- Strong leadership and interpersonal skills with the ability to effectively manage a diverse team.
- Exceptional customer service and problem-solving abilities, with a keen attention to detail.
- Excellent verbal and written communication skills.
- Sound knowledge of front desk procedures, reservations, and hotel operations.
- Ability to handle multiple tasks simultaneously, prioritize work, and meet deadlines.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/
PM22
