Service Advisor

Position Summary

The primary responsibility of this position is to follow the Auto Group’s process which results in the successful service labor and parts purchase and long-term customer retention.

Core Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order
• Track the status of open repair orders during the day keeping both the customers and technicians updated with approvals and delays
• Obtain the training necessary to know what is covered under warranty for each franchise
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done
• Help the cashier close tickets and notify customers that their vehicles are ready for pickup
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems
• Strive to meet management’s benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
• Enforce safety precautions specific to work area
• Other responsibilities as assigned

Minimum Qualifications

• High School Education
• Previous sales experience preferred
• Valid driver’s license and ability to maintain a clean driving record

Knowledge, Skills and Abilities

• Good interpersonal, time management and organizational skills
• Ability to identify and achieve targeted goals
• Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
• Ability to work well with a range of individuals
• Ability to prioritize multiple jobs
• Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
• Ability to work independently and/or as part of a team
• Ability to effectively respond to inbound and outbound phone calls
• Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
• The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
• The employee must regularly lift and/or move up to 25 pounds, and frequently required to lift up to 50 lbs and the employee is occasionally required to lift in excess of 100 lbs with proper assistance
• Specific vision abilities required by this job include close vision and distance vision
• The employee will frequently be exposed to loud noises and must be able to locate and discriminate sounds in this loud environment.
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Working Conditions

Travel Requirements

Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skill required by employees in this position.