What are the responsibilities and job description for the Returns Lead position at Bob's Discount Furniture?
Job Responsibilities
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Understand all inbound Returns Dock processes including but not limited to:
- REF Inspect process
- RTV Bedding process
- Yard Maintenance process
- Material Handling standards
- STO process
- Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading
- Maintain media file storage for follow-up
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Complete returns dock administrative duties:
- Enter and maintain trailer/trailer quality information in SharePoint; load bar/load strap inventory reporting; chair box return/condition of boxes; accuracy of depot reporting; transfer of information from Guard Staff/Yard Staff to SharePoint
- Enter trailer status (Processed, Not Yet Arrived, To Be Unloaded)
- Correct any trailer discrepancy information received from other sources
- Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product
- Support and facilitate training (and cross training) of all employees
- Coordinate with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting
- Communicate with Returns management staff to identify issues, recognize trends and patterns in Operations process, and work with Returns Management/Returns QC to develop improvements
- Coordinate with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely
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Decision Making Responsibilities:
- All decision making responsibilities are under the direct supervision of the Returns Supervisor. Work is performed within standard policies and procedures with some opportunity for un-reviewed decision making
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Financial Responsibilities:
- This position has some financial impact with regards to depot chargeback information, inventory stock levels and some indirect impact to Customer Accounts
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Supervisory Responsibilities:
- This position does have limited direct supervisory responsibilities. May provide routine information and support to less experienced staff
- Other duties as assigned
Required Qualifications
- High School Diploma or equivalent experience in Warehouse atmosphere
- Excellent verbal/communication and organizational skills
- Skilled at multi-tasking and managing competing priorities
- Working knowledge of Windows Applications including Word, Excel and Outlook
- High degree of accuracy and attention to detail
- Ability to quickly recognize and diagnose trend and patterns in operational process
- Must be able to work flexible hours determined by the need of the department including weekends and evenings
Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.
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