Lead Customer Relations Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is looking for a Lead Customer Relations Specialist to join our Customer Relations team based out of Seattle, Washington.  This group operates at a fast-pace to deliver world-class customer service to internal and external customers. The ideal candidate will be adaptive, resourceful, able to work with globally diverse cultures and have strong leadership capabilities.  In this lead position the person will help to mentor, provide direction to others and be able to calmly handle conflict resolution with minimal support from the senior manager.  

• Ensure there is a communication link between Customer Relations and business partners to properly coordinate all customer-related activities associated with Boeing Commercial Airplane (BCA) deliveries
• Provide the highest level of service while integrating and implementing all logistical requirements throughout the airplane delivery process
• Ensure execution to agreed-to-plans, customer commitments, budgets, schedules, and policies and procedures
• Develop plans, implement logistics for multiple and complex and/or highly visible customer visits/deliveries, and manage business courtesies in accordance with company policies and procedures, protocols, and U.S. and foreign government guidelines
• Provide direction to others for successful completion of tasks.
• Continuously collect, integrate, and proactivity disseminate information to all partners including Customer Relations, Sales, Contracts, Operations, and Quality to ensure adherence to the plan
• Strengthen internal and external customer and supplier relationships and networks
• Represent the organization at the site and act as the Delivery Center’s primary decision maker to customers, suppliers, senior executives, and to other Boeing groups
• Develop solutions to complex problems that require ingenuity and innovation while ensuring solutions are consistent with organization objectives
• Facilitate process improvements based on in-depth analysis of feedback and data
• Organize and lead a multi-discipline and/or enterprise team to implement plans and projects
• Apply knowledge of customers’ customs and cultures in all aspects of the visit/event and provide sound advice and recommendations to others
• Commit to working off-hours in support of customer activity including evenings, weekends, and holidays
• Provide coverage for coworkers during absences
• Partner with Customer Relations team members from other sites including Everett Seattle, South Carolina and Washington as well as those located in China, England, California, and Illinois

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 3 years of experience using Microsoft Word, Excel, PowerPoint, and Outlook

• 5 years of experience in a customer facing role engaging with internal and external customers
• Ability to travel domestically as well as internationally
• Flexibility to work outside of standard business hours (evenings, weekends, and holidays)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree
• Experience in organizing, planning and facilitating large scale events

Typical Education/Experience: 
Level 4:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master 8 years' related work experience, 14 years' related work experience, etc.).

Level 5:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 15 or more years' related work experience or an equivalent combination of education and experience (e.g. master 13 years related work experience, 19 years related work experience, etc.)

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement:

This position is for 1st shift.

Total Rewards:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the information shown below is a general guideline only.  Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

Level 4: 106,250 – 143,750

Level 5: 127,500 – 172,500

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Salary : $106,250 - $143,750