What are the responsibilities and job description for the Field Engineer position at Boingo Wireless, Inc.?
Wireless Network Field Engineer
Boingo simplifies complex wireless challenges to connect people, businesses, and things. For , Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there!
Boingo has a healthy pipeline of projects, and a track record of developing staff to the next level. That combination makes this a strategic career move for you! Boingo Wireless is looking for a highly energetic and customer-focused Wireless Network Field Engineer with comprehensive knowledge of IP-based network systems, including Ethernet and Wi-Fi, to support our wireless networks at various Military locations. This is a hands-on role requiring technical savvy and experience working independently at the location as the on-site field engineer, technical problem-solver, and customer interface. The Field Engineer oversees the technical aspects of assigned venues and needs to be heavily experienced in the following skills and requirements.
Responsibilities
- Installing and maintaining Wi-Fi networks on Military bases, multi-dwelling unit buildings, and commercial Internet circuits (fiber, Cable, LTE modem, and or fixed wireless)
- Utilizing various distribution methods (Ethernet, xDSL, CMTS, Wi-Fi, LTE)
- Additional responsibilities as assigned, such as dealing with Tier 3 customer escalations (visiting end-user customers to solve network access and service issues)
- Network monitoring and incident response as well as Informing military bases of upcoming Wi-Fi service and installation activities at a minimum of a monthly notice
- Collaborate and escalate routing, core, and WLC configuration changes with venue specific network engineers
- Network performance monitoring (bandwidth, throughput, end user experience) for proactive coverage & capacity additions
- Response to NOC-dispatched incident response based on SLA triage with timely communication through the restoration efforts
- Support ongoing quality oversight of installation contractors, including reporting (with photos of questionable items) to Engineering, Field Operations, and Project Management members during projects
- Work directly with customers on network access and network speed problems as Tier 2 customer support
- Accurately submit purchase order requests, timesheets, and expenses per company policy
Requirement
- Knowledge of wireless technology, including 802.11 b/g/n/ac/ax and experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment
- Ability to install and configure switches and access points as well as configure Siklu microwave radios (training on Boingo and Carrier process shall be provided where applicable)
- Experience in the use of wireless design software, such as iBwave, and Ekahau or similar software
- Familiarity with military and government processes, procedures, and environment, this position will participate in on-call rotation to provide 24-hour support, and able to travel within the region
- Strong ability and proven skill set to manage, coordinate, and prioritize work tasks to ensure timely and quality work
- Proficiency with Microsoft Office & Visio, Strong experience in Excel and PowerPoint, Windows, Mac, and various handheld OS wireless network settings (to problem-solve with customers)
- Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
- Working understanding of DHCP and DNS and IP addressing and subnetting
- Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!
- Pass military base access background check and have valid driver's license as well as meet the physical requirements of the role. This includes working on building rooftops installing microwave equipment and able to carry 45 lbs. from time to time
Meet Boingo
Boingo Wireless, Inc. helps the world stay connected. For more than 20 years, we've been designing, building, and managing cellular and Wi-Fi networks at leading venues in the country - the World Trade Center, Soldier Field, Hollywood Bowl, JFK,
Our team members love working with the leading edge of technology. Boingo employees also enjoy a collaborative and supportive culture, and a .
Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.
Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.