What are the responsibilities and job description for the Sales Consultant position at Bold Renewables?
POSITION SUMMARY
Come join a positive and upbeat team with a focus on driving revenue while simultaneously providing Bold customers with excellent customer service. The Sales Consultant is the initial point of contact for inbound customer needs. Interacting daily with customers via phone and email, the Sales Consultant has their thumb on the pulse of the customer, providing insight into customer needs and uses all available resources to provide accurate and prompt resolutions to customer issues and an overall positive customer experience.
RESPONSIBILITIES
- Takes responsibility for fully supporting customer from quote through the invoice process with a strong emphasis on customer follow up of inquiries and quotations provided to customers. .
- Coordinates frequently with local and remote Sales, Accounting, Engineering, or Operations staff to navigate the path to resolution of customer issues and enable a positive customer experience.
- Uses NetSuite to provide updates on delivery schedules and report status to customers.
- Works directly with the Commercial Manager on revenue opportunities.
- Proactively identifies business opportunities within targeted end markets for Inverter Service and Spare Part offerings to contribute to an increase in service revenue.
- Facilitates frequent and effective communication between Inverter Service Operations, other company functions, and Bold customers.
- Responsible for follow up on questions regarding invoicing and keeping accurate records to aid Accounting and the Customer.
- Uses independent judgment and critical thinking skills in prioritizing and expediting quotations and follow-up and to produce better quality and speedy turnaround of customer requests.
- Gain proficiency in Sales Order Entry – Spare Parts, Pre-Payments, Credit Card processing, PO processing and general other Order Entry processes.
- Tracks and escalates client requests for parts through the Supply Chain team.
- Maintains constant communications with customer and is responsive to both internal and external customer needs.
- Executes proper processes for RTA’s (returns). Initiates, tracks, and reports on these transactions.
- Performs clerical tasks as assigned such as requesting, filing and processing tax-exempt forms, initiating credit applications and filing customer purchase orders on shared drive.
- Receives and completes requests from customers to ensure customer satisfaction.
- Works independently with efficiency and effectiveness to handle multiple, time sensitive tasks and meet expectations on metrics.
- Works as a member of the greater Bold team by assisting and supporting each member.
- Accomplishes daily tasks reliably and accurately.
- Strives for improved functional proficiency. Identifies improvement opportunities within the group and works to remedy them.
- Other duties and projects are assigned as needed.
QUALIFICATIONS
· Bachelor’s degree in Sales and Marketing, Business Administration, Engineering or a related field, or equivalent education/experience.
- Experience in a customer-centric, time-sensitive environment with ability to manage moderately complex customer situations and issues independently.
- Previous experience with customer interface including order entry processes, delivery commitments and follow on communications preferred.
- Experience with business operating systems such as SAP, Quickbooks, NetSuite or equivalent preferred.
- Some technical education or experience in the electronics field preferred.
- Ability to communicate verbally and in writing in an effective, positive, and professional manner with internal and external customers.
- Ability to comprehend, relate, and follow technical and complex functional/process specifications.
- Effective organizational skills and strong attention to detail.
- Ability to manage and follow-up on competing priorities, conflicts and problems in a demanding, time-sensitive, customer-centric environment.
- Strong computer skills in Microsoft Office (Word, Excel, Outlook), data management, business systems and planning software (NetSuite preferred).
- Must bring a positive and professional attitude with the ability to manage conflicts.
- Possess a drive to learn more, increase productivity, and provide excellent customer experiences.
- Must have time management skills to work effectively in an organized fashion and provide internal and external customers with prompt follow up.
REQUIREMENTS
· 6 years of experience in a customer-centric, time-sensitive sales environment.
· Exhibits advanced knowledge of all Sales procedures and processes.
· Initiates and contributes toward identifying and implementing process improvements. May lead additional projects.
· Has a strong understanding of other departments within the company and has established strong working relationships with key cross-functional partners.
· Regularly accomplishes all tasks efficiently and effectively with minimal supervision or guidance.
· Able to work with our most critical and important customers and acts as their main interface of the company.
· Acts as a Subject Matter Expert (SME) for mentoring and training by providing insights and recommendations to other departments related to Sales processes.
· Uses independent judgement to solve complex customer issues.
· Works independently with a broad and global understanding of the business.
· Advanced NetSuite and ERP system experience preferred.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Compensation package:
- Commission pay
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
- No travel
Experience:
- Sales: 5 years (Preferred)
Ability to Relocate:
- Windsor, CO 80550: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $75,000