What are the responsibilities and job description for the Store Manager position at Boll & Branch?
NEW STORE OPENING IN HIGHLAND VILLAGE.
The Store Manager is responsible for the daily operations of the store. This person is responsible for maximizing retail sales and profits by maintaining a high standard of customer service, as well as establishing a strong repeat business. The Store Manager leads by example and maintains a strong presence on the sales floor. This person will hire, schedule, and train store associates to achieve sales plans, while also ensuring the highest visual presentation and housekeeping standards are maintained. The Store Manager operates the store in accordance with the company’s operational guidelines while also adhering to all loss prevention procedures.
This role is located in Houston, TX.
Responsibilities:
- Achieve and exceed sales plan expectations. Take action to obtain the highest level of profitability for the store.
- Set an example of exceptional customer service by leading sales efforts on the selling floor.
- Be an expert in all Boll & Branch products and train all team members to be the same.
- Set goals for the staff, and follow up regularly on individual performance by clearly communicating the metrics by which success is measured in each area of the business.
- Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement and address through performance management when necessary.
- Coach team on developing and maintaining client relationships.
- Deliver elevated customer service through in-store and at-home design consultations.
- Create and drive community outreach initiatives through local businesses and our Designer Outreach program.
- Analyze selling reports.
- Recruit, train, motivate and retain quality Brand Ambassadors. Maintain a fully staffed team.
- Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage.
- Maintain a high level of visual merchandising and housekeeping standards as directed by the company.
- Perform daily paperwork reconciliation and other operational tasks.
- Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
- Communicate and implement corporate directives to retail associates in a timely and effective manner. Implement company policies and procedures.
- Any and all other functions, duties, or projects as assigned.
Requirements:
- 3 years’ experience in a Store Manager position. Associate/Assistant Managers from high volume backgrounds will also be considered.
- Full understanding of specialty retail, including business development, human resources, visual merchandising, and store operations.
- Knowledge of basic retail math and cash management techniques.
- Strong leadership, critical thinking, and problem solving skills.
- Ability to delegate responsibility and work to staff, with appropriate follow up.
- Strong verbal and written communication skills
- A positive, outgoing, and high energy personality.
- An entrepreneurial mentality, who is sales focused and takes full ownership of the store’s business at all levels.
- A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
- A trainer able to teach skills in customer service, selling, and operations
- Ability to Travel to corporate office and other store locations when needed.
- Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc).
- Intermediate knowledge of G-Suite (including Google Drive/Docs), as well as Word and Excel.
- Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs., and be able to climb a ladder/step stool.
The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation.
About Boll & Branch:
At Boll & Branch, we don’t make bedding like everyone else. We make it better.
In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are:
- Cultivators of the Highest Quality Threads
- Pioneers in 100% Organic Cotton
- Free from Toxins at Every Step
- 100% Traceable from Farm to Finish
- Committed to Fair and Ethical Treatment for All
Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have three retail stores around the country as well as a partnership with Nordstrom in ~20 locations.
Boll & Branch LLC is an equal opportunity employer.
