What are the responsibilities and job description for the Customer support specialist position at Bonsai?
Full Time Customer Support Specialist at Bonsai (United States)
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Customer Support Specialist
Bonsai United States
Date Posted : 22 May, 2023
Work Location : Boulder, CO, United States
Salary Offered : Not Specified
Job Type : Full Time
Experience Required : No experience required
Remote Work : Yes
Vacancies : 1 available
About Bonsai
Bonsai helps 500,000 freelancers in 100 countries start, run, and grow their businesses. We take care of a freelancer's admin work - contracts, proposals, invoices, payments, accounting & taxes and even banking - so they can focus on the work they love.
About The Role
The Customer Support Champion will engage actively to solve user problems and answer questions. You will work closely with Product and Marketing to drive growth, engagement, and advocacy of Bonsai.
The role involves front-line support via chat and email, with occasional video onboarding calls.
Responsibilities
- Ensuring target KPIs are met and maintained.
- Engaging with users to offer them advice for the best experience from Bonsai.
- Communicating trends and insights back to stakeholders.
Requirements
- Experience providing exceptional customer service of any type (in person or online).
- Excellent writing skills.
- Ability to pick up multiple technological tools quickly.
- Ability to write clear help docs and improve our help center.
- High level of understanding, patience, and empathy.
- Commitment to continuous growth and learning.
- Access to a proper working environment, including high-speed internet.
- Previous experience in SaaS and Customer Support (Email and Live Chat) is a must-have.
Nice To Haves
- Experience with Intercom, Slack, Notion, Excel / Google Sheets, Stripe.
- Experience working with or as a freelancer / entrepreneur.
- Experience working with a Fintech company.
- Experience with remote work.
Benefits
- Industry leading compensation package.
- Unlimited holidays.
- Remote-work option.
- All-expenses paid team retreats.
- Unlimited professional development stipend.
- Strong culture of work / life balance.
J-18808-Ljbffr
Last updated : 2024-10-05