What are the responsibilities and job description for the Cafe Lead position at Books-A-Million?
Reporting to the General Manager, the Café Lead/Manager is responsible for ensuring the ongoing success of the café and its operation.
Roles and Responsibilities
- Provide exceptional and prompt Customer Service.
- Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
- Ensuring daily use of the Cafe Communication Binder.
- Maintain Visual Merchandising guidelines for all Café related merchandise.
- Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
- Based upon inventory findings, complete the café supply order.
- Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
- Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
- Maintain Cafe Conditions according to company standards at all times of the day.
Job Requirements
Qualifications and Education Requirements
- High school diploma or equivalent
- Previous Café experience preferred
Preferred Skills
- Computer skills and cash register skills
Physical and Environmental Requirements
- Must be able to sit at a computer or desk for extended periods of time.
- Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
- Must be able to lift objects up to 25 lbs. with or without assistance.
- Must be able to communicate using speech, sight, and sound with or without assistive device.
- Must be able to stand, walk, stoop or crouch while performing daily activities of the job.
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