What are the responsibilities and job description for the ServiceNow Engineer position at Boost LLC?
Overview
BOOST is helping one of our successful clients find a highly motivated, team-orientated individual to fill the role of ServiceNow Engineer. You will make an impact on both business and technology operations while delivering ServiceNow features as our global federal customer expands platform usage. You must have experience with ServiceNow, ITOM (IT Operations Management), web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global organization. This role is currently remote due to the pandemic but will eventually be onsite. At the beginning there will be onsite onboarding activities and eventually the role could become telework friendly but its not guaranteed.
Responsibilities
- Under broad direction provide development and administration of ServiceNow infrastructure
- Assist with the implementation of Discovery and Cloud Provisioning and Governance with the ServiceNow CMDB.
- Assist with creation, maintenance, and debugging Discovery jobs/schedules.
- Assist with building, configuring, patching MID Servers.
- Assist with troubleshooting and customizing Discovery Patterns.
- Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues
- Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
- Analyze system processes and develop enhancements to improve user experience and general system usability
- Develop scripts on the ServiceNow platform to automate tasks and integrations
- Collaborate with business and technology stakeholders, clearly understand their needs and communicate the team’s roadmap
- Advanced problem solving and deal with a variety of options in complex situations
- Draw upon the analysis of others and makes recommendations that have a direct impact
- Develop design documentation for an enterprise deployment
- Deploy test infrastructure in the customer’s test environment
- Perform day to day support, administration and maintenance of ServiceNow Discovery until transitioned
- Develop systems integrations and process automation
- Perform installation and testing of ServiceNow updates and new releases
- Develop clear and concise technical and process documentation
Qualifications
- Must be a U.S. citizen and currently possess a Secret security clearance with the ability to obtain a Top Secret security clearance.
- Validated completion of ServiceNow:
- ServiceNow Fundamentals
- Discovery Fundamentals
- Experience working with Agile Project Teams
Desired Qualifications:
- ITIL Foundations
- Certification in ITOM Administrator Cert
- Certification in ITOM Implementer: Discovery/Service Mapping/Cloud Provisioning and Governance
- Expertise with UNIX and Windows based Operating Systems.
- Experience with AWS and Azure Cloud environments.
BOOST LLC is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to persons without regard to race, creed, color, religion, national origin, sex, gender identity, marital status, citizenship status, age, veteran status, or disability.
EEO m/f/d/v
