Digital Campaign Success Manager

About This Role:

As the Digital Campaign Success Manager (DCSM), you would be working with Manta’s direct business-to-business clients. The focus of this position is to provide world-class customer service while working with our Manta clients to oversee and consult on their digital marketing campaigns. Your marketing strategy recommendations and directions in this role will be key in driving business growth for our clients. 

About Manta
Manta is one of the largest online directories in the country. Millions of visitors every month come to Manta.com to search for individual businesses and geographic-specific listings. Consumers use the Manta platform to find local service providers and get their business information such as address, hours, and phone number. 

Business owners come to Manta to claim and customize their page to improve their online visibility and marketability, gain key knowledge vital for success, and find products to help grow and manage their business. 

• Options for remote work, in-office work, or a hybrid schedule!
• Our benefits for full-time and salaried employees include:
  • ​​​​​​​Paid time off, 10 paid holidays, and a paid floating holiday
  • ​​​​​Health, dental, orthodontia, vision, EAP, and 401k benefits
  • Internet allowance
  • HSA company match
•  Our part-time employees are eligible for:
  • Internet allowance, 401k, and EAP
  • Flexible, part-time schedules.
• Experience a strong company culture highlighting diversity, equity, and inclusion. We want you to genuinely enjoy your work, and be your authentic self while you do it!
• Career growth opportunities! Gain valuable experience and further your career here at Manta.

Compensation: $21.50/hour DOE (annual equivalent of $44,720 per year)

Schedule: Monday - Friday from 8am - 5pm MST. 
Regular and predictive attendance is required.

• Acting as a marketing strategy expert for our clients 
• Overseeing and approving marketing strategy and campaigns such as SEO, website builds and optimization, business citations, PPC, CRO, and other digital marketing strategies 
• Making recommendations, strategizing, and working closely with our clients on their marketing campaigns
• Acting as the liaison between vendors and clients to:
  • Set up marketing products
  • Manage reporting
  • Be a resource for questions
  • Upgrade and downgrade services upon request
  • Manage client retention
• Scheduling calls with clients and providing outstanding customer service via phone and email communications
• Managing notes, appointments, and to-do’s through the Manta CRM

What it Takes to Succeed:

• 2 years of digital marketing experience basics.
• 2 years of customer service experience.
• Outstanding written and verbal communication skills. The ability to provide outstanding customer service experience to our clients and vendors.
• Working knowledge of:
• SEO basics (content marketing, link curation, technical SEO, citation optimization)
• Website basics
• Basics knowledge of Google Analytics and Search Console 
• Excellent time management/project management skills.
• Dedication to quality and high level of follow through.
• Proficient in Google Apps and Tools (ie: Gmail, Drive, etc).
  

Bonus Points For:

• Working knowledge of the following is a plus:
• Google Ads and Bing Ads
• CRO
• Programmatic 
• Social media marketing
• Email marketing 
• Competitive analysis 
• Ecommerce marketing 

Average percentage of time spent by category.

• 30% Phone Communication - Verbal communication with a client or vendor representatives.
• 30% Written Communication - Written email communication with a client or vendor representatives.
• 20% Marketing Strategy - Performing marketing strategy building tasks (email marketing, social media marketing, keyword research, managing PPC and SEO campaigns).
• 20% Training - Internal and external training to stay on top of industry updates and trends.
  
  

What You Can Expect:
Your first experience with Manta all starts with your application! We want to make sure you know each step in the process of bringing you onboard.

• We use Jobvite for our Applicant Tracking System, so expect to see that platform as you progress through our hiring stages.  
• Once you apply, our Talent Acquisition team will review your resume to see if this role is the best fit for your experience. 
• Keep an eye on your email for an invitation to complete a video interview (via Jobvite) or an invite to connect with our team (via Zoom or for a quick phone interview).
• Following interview(s), we’ll connect with you regarding a background check. 
• Pending those results, you can expect communication with a decision and possibly an offer!

If you have any questions throughout the process, please feel free to reach out to our Talent Acquisition Team. We’re looking forward to getting to know you!