Saturday only

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in : Arlington , VA Chantilly, Virginia Showroom

Job Summary

The Showroom Host is a key component of the Dominion customer experience, and is often the first touchpoint for most of our clientele.

They are able to express a polished, warm, open, and helpful demeanor whether communicating via phone or in person at reception in our showrooms.

Frequently the Showroom Host will field initial questions regarding lighting, fixtures, controls, and parts. While they do not need to have extensive knowledge in these areas, they do need to know which team member / team should be handling the question / request.

It is essential that the Showroom Host ensure that the client feels as if their particular inquiry is important and handled in an expedient manner.

Responsibilities

Essential Functions

• Work collaboratively to direct inquiries to appropriate members of the Dominion team, who will then research and provide creative recommendations on lighting design for their clientele.
• Completes limited software support projects that include data entry.
• Organize, plan, and coordinate with the team to assist with scheduling and arranging appointments.
• Answers in-coming telephone calls and greets walk-in visitors.
• Assist with returns, look up the status of in-process client orders, and assist with issues as they arise.
• Maintain and restock the hospitality bar, ensuring that equipment is maintained and in good repair, and refreshments are replenished.
• Handle both voice and email correspondence to the main showroom mailboxes, prioritize and execute good judgment, and demonstrate initiative and tact with customers and vendors on all levels.
• Perform additional tasks and projects as and when assigned by the Director of Showrooms, Showroom Team Leads, and / or appointed VP.

Non-essential Functions

• May monitor supplies and manage recycle programs.
• May be responsible for or assist with processing returns and warranty / repair processing.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Ability to read, write and speak English required.
• Prefer good working knowledge of PC for Windows, the Microsoft Office Suite, Internet, Email and SAP software.

Skills and Abilities

• Excellent interpersonal, written and verbal communication and reading skills.
• Ability to accept challenges and provide excellent service.
• Ability to effectively plan and organize.
• Ability to successfully manage multiple demands.
• Ability to be flexible and manage changing priorities.
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry / lift in a typical day :

Occasionally 0 33% Frequently 34 66% Continuously : 67 100%

• Lift from Waist :
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100 lbs. - Not at all
• Lift from Floor :
• 10 to 25 lbs. - Frequently
• 26 to 50 lbs. - Occasionally
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100 lbs. - Not at all
• Carried for Distance :
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100 lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day :

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending / stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing / Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching / squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and / or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing / Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion.

Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with over 120 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills.

We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries.

Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners.

Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do.

We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose

We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged .

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to :

Health, Dental and Vision Benefits

Accident, Critical Illness, Hospital Indemnity

FSA & HSA

Employee Stock Ownership Plan (ESOP)

Disability Benefits

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Holidays

Paid Volunteer Time

Personal Leave time and more!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free / Smoke Free workplace

Last updated : 2024-09-20