What are the responsibilities and job description for the Service Advisor position at BOSAK AUTO?
Description
About Bosak Auto:
We at the Bosak Auto Group are committed to providing an environment for our employees that gives them the knowledge and skills necessary to live out the Bosak Values, giving each employee the opportunity to reach higher levels of individual and professional growth.
Who are we looking for?
Bosak is currently looking for Service Advisors for our Merrillville location.
Skills:
- Customer-focused
- Polished and professional communicator
- Conducts business in an ethical and professional manner.
- Exhibits high level of commitment to customer satisfaction.
- Maintains professional appearance.
Responsibilities:
- Greets customers in a timely, friendly manner and obtains vehicle information.
Refers to service history, inspects vehicle, and recommends additional routine needed service. - Advises customers about necessary service for routine maintenance. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Helps identify a mechanical problem by questioning the customer and relaying information to technician for diagnostics. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Explains the work performed and the repair order charges to the customer
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary
- Maintains high customer satisfaction standards. Handles customer complaints.
What we are offering:
Competitive Industry Compensation Plan
Benefits:
- Medical Insurance
- Dental/Vision Insurance
- Short Term Disability
- Life Insurance
- Paid Vacations
- Paid Holidays
- 401 K Match
- Employee Assistance Program
- Personal Advisory Service
- Employee Discounts
Incredible Growth Opportunities!
It is Better at Bosak!
Bosak Auto Group is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Bosak Auto Group also prohibits harassment of applicants or employees based on any of these protected categories.
Requirements
Attributes:
- Respect
- Consistency
- Positivity
- Motivation
- Professionalism
Education and/or Experience
- Two to four years related experience and/or training; or equivalent combination of education and experience. Associate’s degree or technical school preferred
- Valid Driver's License
Salary : $53,000 - $75,000
