What are the responsibilities and job description for the Bay Area Business Managment Director/Senior Director position at Boston Consulting Group?
The Bay Area Business Management Director functions as the lead business manager for the San Francisco and Silicon Valley offices and serves as the "right hand" to the Office Leader.
Through leadership of the staffing function, the BMD is responsible for optimizing the deployment of BCG consulting resources to meet the business needs of the offices, system and region, while ensuring that each BCG consulting staff member in the office receives the right set of development opportunities throughout his/her career.
Together with the OL, the West System Lead and Managing Director and Partners in the offices, the BMD manages the full employment life cycle of each member of the BCG non-MDP consulting team. In addition to staffing, these activities include oversight and administration of the professional development processes (career development, career path, training, transition, Teaming etc.), affiliation/retention programs, recruiting, pyramid management, and the execution of other programs related to the career and development of the BCG Consulting Team. The BMD helps to ensure that the office has the right number of people with the appropriate and relevant skills required to meet the current and future needs of our business. All of the above will be performed in concert with priorities and objectives of all business units (X, PLA, TDA) directly affiliated with the offices, with a commitment to a “One BCG” mindset.
As the most senior member of the Business Services Team (BST) in the offices, the BMD is also expected to produce a smooth, day-to-day operation focused on service, excellence and business acumen, and to build and reinforce a positive, close-knit office culture for all located in San Francisco and Silicon Valley. The BMD is responsible for the general management of the offices including physical presence in both locations and for managing the offices’ operations and BST employees.
The BMD functions, in the broadest sense of the word, as a leader in BCG – in the offices, the system and the region. The BMD will provide leverage and support to the OL and Managing Director and Partner group in running the offices. The BMD will coordinate and work in concert with counterparts from other offices in the West System and the NAMR region. As a member of the NABLT (North America Business Leadership Team), the BMD will work closely with a wide range of constituents to pilot new programs, drive regional change efforts, coordinate initiatives and to develop, implement, execute and interpret programs and policies related to all local staff.
The individual will report directly to the Bay Area Office Leader and will have responsibility for championing a OneBCG culture for the 375 individuals located in the Bay Area office and 50 individuals in Silicon Valley.
Please note: The duties listed below may be modified based on the experience, expertise and capacity of the specific candidate identified for the role.
1. Manage professional development of all BCG core consulting staff and provide support/advisory to local staff
2. Operate as the primary point person for issues of morale, retention, diversity, equity and inclusion and affiliation
3. Plan for and manage core consulting pyramid to support the business objectives of the Bay Area, system and region
4. Lead Bay Area Talent Management & Staffing process in concert with counterparts across the system and region
6. Oversee operational infrastructure for the Bay Area office
7. Support West System finance function to ensure optimized profitability and planning
8. Provide support and counsel to the System Lead, Office Leader, and Managing Director & Partners in the Bay Area
9. Represent office on the NABLT and actively support regional initiatives
This is a demanding position, and we are looking for the right individual to fill it. We expect that the individual will possess both the technical qualifications for the role as well as other intangible attributes.
KEY COMPETENCIES:
Through leadership of the staffing function, the BMD is responsible for optimizing the deployment of BCG consulting resources to meet the business needs of the offices, system and region, while ensuring that each BCG consulting staff member in the office receives the right set of development opportunities throughout his/her career.
Together with the OL, the West System Lead and Managing Director and Partners in the offices, the BMD manages the full employment life cycle of each member of the BCG non-MDP consulting team. In addition to staffing, these activities include oversight and administration of the professional development processes (career development, career path, training, transition, Teaming etc.), affiliation/retention programs, recruiting, pyramid management, and the execution of other programs related to the career and development of the BCG Consulting Team. The BMD helps to ensure that the office has the right number of people with the appropriate and relevant skills required to meet the current and future needs of our business. All of the above will be performed in concert with priorities and objectives of all business units (X, PLA, TDA) directly affiliated with the offices, with a commitment to a “One BCG” mindset.
As the most senior member of the Business Services Team (BST) in the offices, the BMD is also expected to produce a smooth, day-to-day operation focused on service, excellence and business acumen, and to build and reinforce a positive, close-knit office culture for all located in San Francisco and Silicon Valley. The BMD is responsible for the general management of the offices including physical presence in both locations and for managing the offices’ operations and BST employees.
The BMD functions, in the broadest sense of the word, as a leader in BCG – in the offices, the system and the region. The BMD will provide leverage and support to the OL and Managing Director and Partner group in running the offices. The BMD will coordinate and work in concert with counterparts from other offices in the West System and the NAMR region. As a member of the NABLT (North America Business Leadership Team), the BMD will work closely with a wide range of constituents to pilot new programs, drive regional change efforts, coordinate initiatives and to develop, implement, execute and interpret programs and policies related to all local staff.
The individual will report directly to the Bay Area Office Leader and will have responsibility for championing a OneBCG culture for the 375 individuals located in the Bay Area office and 50 individuals in Silicon Valley.
Please note: The duties listed below may be modified based on the experience, expertise and capacity of the specific candidate identified for the role.
1. Manage professional development of all BCG core consulting staff and provide support/advisory to local staff
- Oversee Career Development processes for BCG core consulting staff
- Understand and appreciate the values of BCG and work to preserve these values in interpreting and resolving career development issues. Participate in and, when necessary, lead individual conversations with BCG consulting staff on career outlook including promotion timing and counsel out decisions
- Manage consistent policies and procedures in line with regional and global guidelines on promotion timing, promotion criteria and termination
- Oversee mentorship relationships and programs
- Monitor BCG consultants’ development and provide counsel on staffing opportunities, skill development, career progression, transfer opportunities and other topics as they arise. Ensure that all BCG consulting staff are developing mentoring relationships with more senior staff
- Establish a trusted advisor relationship with professionals at all levels of the organization
- With the regional and global teams, ensure that all BCG consulting staff receive the right learning and development opportunities
- Support career transition, transfer and mobility and other programs
- Manage BCG consulting staff compensation processes in line with regional policies
- Ensure the effective recruiting of BCG Bay Area staff at all levels (entry level and lateral hiring)
- Provide leadership for other people-related initiatives and projects as needed
2. Operate as the primary point person for issues of morale, retention, diversity, equity and inclusion and affiliation
- Regularly take the pulse on people issues, bringing issues of importance to the OL’s and Managing Directors & Partners’ attention. Recommend changes where warranted and implement programs to ensure continuous improvement.
- Monitor Teaming reports, drive PEOPLE survey and pulse check related initiatives and help to facilitate case team best practices
- Ensure effective Teaming@BCG execution
- Set agenda for San Francisco and Sillicon Valley office events in order to foster an environment of collegiality and cohesiveness. Oversee coordination of all office events from small frequent gatherings (eg, office lunches) to larger multi-day office wide events (annual retreats and team building events, holiday parties etc.)’
- Provide thought leadership on developing and implementing initiatives to address people issues
3. Plan for and manage core consulting pyramid to support the business objectives of the Bay Area, system and region
- Together with the West System Finance team, accurately forecast staff needs for the business
- Ensure office growth strategy appropriately incorporates pyramid estimates and considerations
4. Lead Bay Area Talent Management & Staffing process in concert with counterparts across the system and region
- Manage the Talent Management & Staffing Operations team (~5 direct & indirect reports), ensuring strong deployment of all core consulting staff in line with business needs and optimal client service, as well as development of our staff
- Directly staff Bay Area Partners and provide thought partnership on platform building and career development
- Provide insight to the OL and MDPs on the state of the business and evolving trends through the lens of staffing
- Ensure staffing is closely linked to the Career Development processes, and is steeped in BCG’s cultural values of openness, transparency, and balance
- Build a highly effective team by fostering teamwork (within work groups, across functions and throughout the system and region); develop a strong BST management team; coach direct reports; supervise the coaching of indirect reports
- Work closely with regional teams to recruit, hire, train and oversee local BST
- Manage Bay AreaBST career development. Administer and ensure consistency, fairness and equity in the performance management and promotion process for BST. Provide performance improvement feedback and planning in line with regional processes and policies. Support termination of staff as necessary
- Ensure appropriate learning and development for BST staff through partnership with the regional L&D team
- Manage local BST compensation processes, reporting, and communication in concert with regional team
6. Oversee operational infrastructure for the Bay Area office
- Ensure the efficient and highly effective operations in the offices through the management of the local Office Experience Teams, partnering with regional/global function leaders
- Coordinate delivery of support services for Bay Area including office services & events, administrative support, IT, HR, real estate, etc. in conjunction with regional/global function leadership
- Oversee the provision of a reliable and appropriate technology infrastructure, working closely with global functions
- Support firm-wide, regional and office-specific Human Resources activities and policies
- Manage vendor relationships and agreements as required for effective office operations with close coordination with procurement and function
- Support development of real estate strategy and facilities management for the office
- Manage office budgeting process to ensure optimized profitability and planning
7. Support West System finance function to ensure optimized profitability and planning
- Provide guidance and counsel for all cost management. Operate in an environment of high service and optimize efficiency and cost management
- Ensure effective revenue planning and tracking
- Provide counsel to office management on financial issues. Prepare appropriate ad hoc financial analyses
- Act as a liaison with regional and global staff, Regional Controller and Finance staff to comply with requirements for analysis, reporting, planning and to assist in development and implementation of regional initiatives and policies
8. Provide support and counsel to the System Lead, Office Leader, and Managing Director & Partners in the Bay Area
- Support all Office leadership initiatives and projects
- Manage office communications to build a strong office culture, promote transparency and clear understanding of office goals and priorities, market upcoming events and opportunities, etc.
- Support OL and System Lead in market and client planning activities for the office
9. Represent office on the NABLT and actively support regional initiatives
- Support regional initiatives designed to improve overall performance in North America
- Acts as local liaison to NABLT team; cooperate in the development and implementation of regional policies
- Participate in regional projects as member of the NABLT
This is a demanding position, and we are looking for the right individual to fill it. We expect that the individual will possess both the technical qualifications for the role as well as other intangible attributes.
- A minimum of 8 years of work experience with progressively increasing levels of responsibility, preferably within a professional services firm
- The ideal candidate will have either:
- direct consulting services management experience and experience in a leading management consulting firm as a management consultant
- experience in a corporate environment that is recognized for having best-in-class approaches to administrative and operational excellence, talent management and human resource administration, or
- prior experience in BCG in similar roles
- Undergraduate degree required; MBA or other professional degree preferred.
KEY COMPETENCIES:
- Able to perform successfully and produce results in a fast-paced, intellectually intense, client-oriented environment, with the raw intelligence, political savvy and interpersonal skills to build teams and relationships throughout a loosely structured organization
- A demonstrated understanding of business operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productively
- Demonstrated empathetic leadership and team management experience, including management of highly talented staff
- Excellent people management skills; ability to provide honest feedback and support in the development of employees’ capabilities; ability to resolve problems that affect employee performance; ability to provide inspirational leadership and gain trust, respect and praise of direct reports
- A motivator and team player; a likable and charismatic person with strong interpersonal skills
- Strong leadership profile, demonstrating self-confidence and enthusiasm
- Intuitive about people; creative about how to identify and implement new approaches to address people’s needs and support the growth and sustainability of the business
- Good judgment, strong interpersonal skills and a collaborative style; a track record for being able to connect as a trusted peer with Managing Directors and Partners, consultanting team members, BST staff and others
- Experience working successfully within a complex matrix structured organization, across diverse set of key stakeholders
- Strong organizational and process management skills. Comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment
- An ability to take a big picture approach and consider the ramifications of decisions on various constituencies
- A flexibility and comfort with ambiguity. Openness to new and innovative ideas and to change
- Able to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture
- An outstanding, confident communicator; articulate and strong at influencing multiple stakeholders to adopt a new point of view
- A maturity and seasoning that engenders respect and trust from others
- High integrity, a positive attitude, and an ability to maintain absolute confidentiality
- Decisive, pragmatic, and reason-minded
- Unflappable, thick skinned, and the personal fortitude to push back when necessary
- The courage and confidence to create an environment where people are comfortable speaking up; the ability to settle disagreements as they arise
- A stick-to-it-ness and resourcefulness to find and deliver the best outcome
- Ability to perform effectively under pressure; consistent management of changing situations with tact, poise, and patience
- Self-starting attitude, pro-active, a can-do attitude
- A quick study; demonstrated ability to identify, analyze, and solve problems
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