POS Systems Analyst

Overview

WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Check Us Out!

The POS Analyst will have a thorough knowledge of the POS systems in a retail/multi-unit environment. The POS Systems Analyst will be instrumental in assisting all management levels to make informed business decisions and drive efficiencies. The POS Systems Analyst must be a self-starter who is highly motivated and task oriented. Strong technical knowledge with an understanding of POS is essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Perform and manage application installation, configuration, testing, and debugging to support the organization’s Point of Sale and Back Office systems
• Maintain POS information, including pricing, menus, POS navigation, and Reporting
• Support other center applications, including reservation system, credit cards, etc.
• Create training materials for field and support personnel
• Perform on-site training for field locations
• Create change control procedures and documentation
• Create test plans and carry out all system testing
• Act as the escalation point for Help Desk cases to ensure timely and accurate closure of issues
• Document system requirements and specifications
• Develop and maintain the corporate knowledgebase for POS and associated databases and systems

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS/EDUCATION AND/OR EXPERIENCE:

• Knowledge of POS system is essential
• Must have 3-5 years of POS configuration experience
• Ability to travel required
• Must be able to communicate with center staff, General Managers on planning and implementing changes to the POS
• Strong written and oral communication skills (business requirements documentation, project plans, etc.)
• Proficient in Microsoft Office (Word, Excel, Access)
• Ability to work effectively with minimal supervision; able to work independently
• Bachelors Degree or appropriate combination of Education/Experience
• Knowledge of retail industry (operations, management) a strong plus
• Knowledge of PC hardware and networks
• Experience writing SQL queries

BENEFITS & PERKS

UPWARD MOBILITYBowled careers start here—and career advancement is the proof. Last year alone, more than 25% of Bowlero’s corporate staff received internal promotions for a job well-done.COMPETITIVE COMPENSATIONWe offer industry-leading compensation to attract the best and brightest in the marketplace. Enjoy competitive salaries, exceptional benefits, and a friendly work environment where you can thrive.COMPREHENSIVE BENEFITSWhen you’re worried about health, you can’t focus on wealth. That’s why we offer robust benefit packages that include health, dental, and vision, in addition perks that make life easier and more rewarding, like flexible spending accounts, generous PTO packages and company stock discounts.MISSION & CULTUREOur company culture reflects our commitment to world-class entertainment. We’re more than just coworkers; we’re a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks (like discounts on bowling, parties, and other good stuff).