What are the responsibilities and job description for the Sr IT Support Engineer position at Box?
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.
WHAT YOU'LL DO
The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people. Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.
Responsibilities:
- Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
- Procurement, asset and inventory management for all IT hardware and software
- Cross-departmental collaboration with teams like Facilities, Sales, and Engineering
- Managing IT communication between headquarters and remote office
- Perform system imaging, application configurations, and security policy enforcements
WHO YOU ARE
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Requirements:
- High energy and passion for your work and achievements
- Excel at everything you put your heart and mind to
- Willingness to go above and beyond
- Excellent verbal and written communication skills
- Excellent teamwork skills
- Working knowledge of Windows and OSX operating systems
- Working knowledge of Lenovo and Apple hardware
- Knowledge of networking concepts
- 3 years of working experience in an IT Support role
Desired Skills / Knowledge / Experience- Technical certification in desktop operating systems (Mac certification a plus)
- Comprehensive understanding of networking (Network certification a plus)
- Working knowledge with voice and video conferencing solutions (Google, RingCentral a plus)
- Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)
Education- Optional: B.S. in Computer Science or related field
- Demonstrate that you continue to keep your knowledge and skills up to date (desired)
BENEFITS
- Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
- For all other benefits, please check out: Box Benefits Perks
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Accommodations are available throughout the application process and an employee’s employment at Box.
HEALTH AND SAFETY
To promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present. If you are fully remote and do not "Go to Work,” the vaccination requirement is not applicable. "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
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