What are the responsibilities and job description for the Customer Service Representative position at Boyer Trucks?
Boyer Trucks Ford in Sioux Falls, SD is looking for a professional, customer-facing representative to join the team in our heavy-duty service shop. The successful candidate will help assist customers both face-to-face and over the phone. This is a full-time position, including shifts on the weekends.
We offer a full benefits package including medical, dental, life, disability insurance, 401(K), HSA match, FSA, paid time off and an employee car discount program for eligible employees.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Detail oriented, multitasker, and organized.
- Excellent customer service skills.
- Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Direct report to service manager.
- Answer incoming phone calls to ensure all calls are answered within a timely manner (three rings).
- Responsible for greeting customers.
- Ability to answer customer questions during pickup or status of their vehicle.
- Present invoice and review with customer.
- Walk customer to cashier.
- Work with service advisor and shop foreman to ensure customer needs and requests are met.
- Assist Service Advisor with invoicing and customer contact.
- Assist with Uptime updates as needed.
- Additional duties as assigned.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Ability to communicate by providing verbal feedback in a professional manner.
- Ability to receive and analyze data and input into the computer.
- Ability to climb into and out of customer vehicles.
- Normal range of hearing and vision.
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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