Operations Coordinator

Operations Coordinator

This role is best-suited for an extremely organized candidate with a strong attention to detail who can thrive in a fast-paced environment. This position requires the ability to work autonomously and balance daily deliverables with various projects on a need-basis. This candidate will report directly to the Boys Lie COO and Vice President who will collectively oversee and provide direction on respective functions.

Essential Functions: 
Maintaining daily data entry tasks which include but are not limited to:

• Manage, oversee and reflect status of Wholesale and DTC Orders from receipt through fulfillment, tracking across company platforms to ensure orders are processed in a timely manner
•  Entering orders into Quickbooks and 3PL Management System
•  Oversee relevant 3PL (warehouse) correspondence
•  Monitor and troubleshoot any issues that arise
• Communicate shipping approvals
• Wholesale Customer Service Management
•  Identifying and resolving wholesale customer service issues, including but not limited to addressing stock damages and shortages
• Coordinating item replacement, refunds, or return labels
•  Collaborating with the accounting department to ensure customer payment information is accurate and order payments are received in a timely manner
•  Managing the customer center in ERP system (RLM)/NuOrder.
• Ensure Wholesale Platform (NuOrder) seasonal data is accurately updated in a timely manner, including but not limited to:
•  Uploading home pages, individual product data, design and ecom images, Linesheet creation and inventory maintenance
• Serve as RLM’s (ERP) primary liaison between NuOrder and Shopify
• Oversee and manage order lifecycle through fulfillment, troubleshooting and communicating any issues that may arise
• Inventory management (initial upload through depletion)
• Communicate and troubleshoot any stock shortages with appropriate parties
• Ensure company data is accurately updated in RLM, including but not limited to: B2B customer, product, inventory, and sales order information
• Candidates must be able to handle multiple deadlines and be assertive with team members in order to adhere to deadlines and commitments.
• Master our Warehouse Management System, and oversee inventory needs, customer service returns/exchanges, daily communication with the warehouse team as needed.
• Works independently without need for constant monitoring
•  Assist in administrative tasks and special project execution in a timely manner
• Assist in production hand-off from design team
• Enter production PO’s, monitor progress, create ASN’s and receive in stock 

• Qualifications
• Minimum 2-3 years experience in a operations and customer service role.
• Excellent interpersonal skills-ability to interface and communicate/collaborate at all levels internally and externally.
• Strong teamwork capabilities
• Highly organized
• Complete work efficiently and with many interruptions.
• Follow up on set tasks with multiple team members.
• Adhere to timelines/deadlines with the daily flow.
• Ability to shift priorities, demands and expectations between data entry and customer
• service (as needed).
• Ability to prioritize tasks and to handle multiple tasks at a time.

Desired Skills

• Proficient in Shopify, Quickbooks Enterprise, RLM or equivalent ERP systems, WMS and NuOrder.
• Proficient in G Suite (Outlook, Excel, Word and PowerPoint).
• Superb written and verbal communication skills.
•  Preferable to have experience in fashion retail space