Community Manager Team

Position Summary

The Community Manager (Team) maintains and manages the large mobile home park community complex for the owners of the property through the property management company. They exercise independent judgment in the resolution of administrative problems. They prioritize and manage multiple projects simultaneously with little or no supervision. They perform a number of duties listed below personally or through vendors or staff personnel.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to the following:
• Shows prospective residents and homeowners mobile home community, park owned homes for sale and available vacant lots for rent. Explain residency terms.
• Provide prospective homeowners with resident application and copies of the property Rules and Regulations, property disclosure form and other such documentation necessary, prior to occupancy.
• Rent or lease mobile home spaces, collect security deposits as required and complete forms outlining conditions and terms of residency.
• Secure “acknowledgement of receipt” for park Rules and Regulations, Civil Code, and all such other policies, which may be implemented from time to time.
• Initiates credit checks through the tenant verification service selected by headquarters. Review prospective resident application, approving or declining application. (Declination must be sent in writing to each applicant over 18 years of age. Use Company approved form.) If declined security deposit must be returned within 21 days.
• Collects rents due and issues receipts, when requested. Deposit funds collected at the park’s financial institution. Send copies of deposit reports to park bookkeeper.
• Keep accurate and complete resident ledgers and files. Upload resident documents into Property Management Software.
• Prepare monthly, weekly and daily reports in a timely manner.
• Manages Rent Roll, Posting Rent and Deposits, Bill Summary Report (BSR), Utility High Low Report, Balance Due Notices, Issues legal Notices: 7 days to comply, 3/60 to Pay or Quit, Vacancy Report, Meter Certification Log, Delinquency Report, Annual Inspection Logs (Gas, water, fire, pool). Cash and Expense Report. Safe and complaint record keeping. Annual Inventory reporting. Enter meter reads (if applicable.)
• Follows guidelines of California Civil Code provisions, Mobile Home Residency Law, Title 25, and Housing and Community Development, and Fair Housing and continues education as required.
• Investigate resident complaints about malfunctions of utilities or common area amenities or services. Assess Park hazards, safety issues, and overall park appearance. Communicate needed repairs with Regional Supervisor and gather necessary bids in house or through a contractor and follow through with project completion.
• Inspect vacant spaces and park owned homes to determine needed repairs or maintenance. Ensure maintenance personnel is keeping vacant spaces clear of debris and looking presentable.
• Is available to park residents during posted business hours in the park office and during emergency situations after the office is closed.
• Resolves resident complaints with assistance of Supervisor, when necessary, submit incident reports, documents complaint and findings or actions taken as necessary. Activity is recorded in Manage America and resident file.
• Keep Park records (including but not limited to invoice, petty cash reports, receipts, policies and procedures, delinquency reports, park owned home, vacancy reports, etc.) in an organized manner and provide them to the appropriate party when necessary. Records and maintains current inventory with serial and model numbers of park owned equipment, in a safe place.
• Purchase supplies as necessary with and petty cash and submit amazon orders with product links to corporate office.
• Attending company functions and trainings including but not limited to Webinars, WMA seminars, Annuals Meetings, etc.
• Reviews monthly financials to ensure park is operating within budget. Reports and explains budget discrepancies to Supervisor.
• Reviews monthly Managers Calendar provided by company executives to ensure deadlines are being met.
• Oversees onsite staff and ensure tasks are being completed in a timely and efficient manner.
• Other duties as the company sees fit.

Minimum Qualifications (Knowledge, Skills, Licenses and Abilities)

• 7 years as a Community Manager for a large community (150 units)
• High school Diploma, associate degree preferred
• Spanish speaking preferred
• Working knowledge of Microsoft Excel, Word and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company to all parties
• Excellent interpersonal, oral, and written communication skills
• Must be able to perform basic math functions
• Excellent writing, proofreading, and editing skills
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Valid driver’s license

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Palm Desert, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 10 years (Required)

Work Location: One location

Salary : $19 - $22