Job Posting for Product Support Representative at BRAMCO GROUP
Job Location: Ft. Wayne - Ft. Wayne, IN
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Sales
This person must conduct the following activities in accordance with the Bramco Statement of Principles:
The PSR is responsible for the coverage, retention, development and customer satisfaction of a specific group of customers within an assigned territory. The PSR should live within the branch territory. The position is responsible for the fulfillment of the following functions.
a) Coverage of the specified customers in a manner defined by the company. Will work closely with machine representative and CSM to insure good communication between all parties and that all are working as a team.
b} Maintenance of all required records regarding the customers in the assigned territory. Such as CRM Database, Component Forecasting System (CFS) for production machines), Etc.
Perform the selling function regarding undercarriage, using CFS for track management, and ground engaging measurements
Sell service programs to assigned customers
Compliance in a timely manner with all company required information
Follow all policies and procedures specified by the Company
Maintain high employee morale
Maintain excellent customer relations by driving cost down and problem resolution
Attain short and long term objectives through good management and planning using CRM database
Coverage of the specified customers in a manner defined by the company
All customer call coverage is conducted as directed
All customer call "pars" are achieved
Call reports are to be completed weekly as specified by company into CRM database
Develop and maintain excellent customer relationships, internal and external
Develop and maintain relationships with appropriate customer personnel
Coordinate communications between Brandeis Machinery the Customer and the Manufacture to insure total customer satisfaction
Take ownership of customer issues and follow up through close of issue
Insure that all customers within the assigned territory are familiar with Brandeis Machinery products and services.
Maintenance of all required records regarding the customers in the sales territory
Machine ownership records showing special attachments are maintained by make, model and serial number and listed in NDS system for all the machines we sold them. This should be a part of the pre-delivery.
Check voice mailbox a minimum of three times daily; early morning, midday and late afternoon
Contact home branch a minimum of three times daily
Expense books to be fill out in Certify and dispatched to the Regional Manager in a timely manner
Pending deals updated on a weekly basis via the Brandeis CRM Database
Lost Sale Reports filled out weekly and sent via the Brandeis CRM Database
Furnish current information as requested to help maintain the Brandeis CRM Database
Prepare and maintain a customer quote file accessible to and for the use of the home branch
Visit any customer who has purchased new or used equipment from Brandeis within 72 hours of machine delivery. Purpose is to assure customer is satisfied with product, advise customer of our services and update Customer Profile Database.
Perform machine walk around and familiarization with customer personnel
Komatsu Care, promote the PM Maintenance for after Care sales
High School Diploma or equivalent and work experience in heavy equipment sales industry preferred
2+ years of combined sales or technical experience
Must be able to load and unload small and large tractor parts from vehicles (such as pick-up trucks, etc.)
Must be able to climb up and down on various pieces of construction equipment.
High proficiency in customer relationship skills
Proficiency in Microsoft Window applications,
Excellent written and oral communication skills
Possess knowledge of heavy equipment applications
Discretion in handling confidential company information
Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
Able to travel overnight periodically for product training or company related business
Must pass background check, employment physical and drug screen.