What are the responsibilities and job description for the Part Time Night Auditor position at Brandt Hospitality Group?
COMPANY OVERVIEW
With a culture of constant improvement, Brandt Hospitality Group is working to grow our business by growing our people.
Our corporate office is headquartered in Fargo, North Dakota, and supports the construction and management of our hotels. BHG currently manages 18 hotels, both newly constructed and acquired, with two more slated to open in 2023.
We are building hotels from Oregon to Maine and can offer a wide range of opportunities at every level of the hotel business. There will never be a better time to join an inspired, growing company than right now.
JOB SUMMARY
As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!
RESPONSIBILITIES
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
- Reconcile and complete all daily Front Desk Agents’ work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings to the GM.
- Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations.
- Provide next day reports for the front office, housekeeping, sales, and GM as requested.
- Book guest hotel reservations.
- Register guests to the hotel, verifying reservation, personal information and securing payment information.
- Provide guests with information regarding hotel facilities and local attractions.
- Answer and route calls as appropriate; take guest messages with accuracy; assist in handling mail and other electronic communication.
- Promote the brand loyalty program and provide recognition and benefits to all present members.
- Anticipate guests’ needs and respond timely, appropriately and in a friendly manner.
- Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
- Responsible for cash drawer contents and transactions during shift; maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
- Maintain appropriate market inventory levels, restocking when necessary.
- Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
- High School Graduate or GED required.
- Knowledge of front desk operations and procedures, guest services and hotel services.
- Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
- Able to work independently and desire to participate as part of a team.
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Demonstrate genuine care for customers and employees.
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
BENEFITS
- Associate Hotel Discounts Worldwide!
- PTO Accrual from day one!
- Health, Dental and Vision Insurance
- 401(k) with Employer Match
- Short Term & Long Term Disability Insurance
- Paid Life Insurance
- Employee Assistance Program
Salary : $17 - $0
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