Bartenders

and Duties:

· Greets and welcomes Hofbrauhaus guests.

· Takes and prepares drink orders for customers. Helps patrons select food by presenting menu, suggesting courses, explaining specials and answering preparation questions.

· In addition to customer service, bartenders must also act as bar backs.

· Specific duties include keeping a clean work station, interfacing with customers, serving drinks, and ringing up sales. Most bartenders work on foot and stand for hours at a time.

· Bartender jobs require basic mathematic skills and the ability to effectively communicate with customers in a friendly manner. Bartenders also obtain revenues by totaling charges; issuing bill; accepting payment; returned change or credit card and signature slip to patrons.

· Contributes to team effort by accomplishing related tasks as needed.

· If you enjoy working in a fun, high-energy environment, where the game is always on, we invite you to bring your enthusiasm and passion to Hofbrauhaus Cleveland! Come join a team that is all great food, family and friends!

Knowledge and Skills:

· Knowledge of commonly ordered drinks and ability to make suggestions

· Knowledge of RAS (Responsible Alcohol Service) procedures as defined by both state laws and local guidelines

· Superior customer service and interpersonal skills to satisfy guest needs and solicit feedback

· Knowledge of proper sanitation, food safety, and security procedures

· Knowledge of current marketing initiatives and up-coming events in order to proactively inform Guests and invite them back

· Knowledge of food and beverage menus and ability to make suggestions to enhance guest experience and increase ticket sales

· Skill in time management and organization with excellent attention to detail

· Ability to take direction and execute team and company objectives

· Basic mathematical skills and ability to handle money accurately

· Basic knowledge of Point of Sale systems

· Conflict management and problem resolution skills

· Knowledge of sport basics

· Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

· Comply with all portion sizes, quality standards, and department rules, policies, and procedures

· Ability to follow specific service time and guidelines while engaging Guests and personalizing their experience

· Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

· Ability to maintain a high degree of pace and intensity for an extended period of time

· WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every guest

· Work as a contributing member of a team and communication with management, kitchen staff, and serving staff to ensure effective customer flow

· Maintain positive working relationships with all Team Members and managers

· Ability to positively represent the Hofbrauhaus Cleveland brand throughout each Guest’s visit to our restaurant

Education/Experience:

· Required:

• Minimum age of 21 years old; Certification to serve alcohol as dictated by the State and local policy
• Prior bartending experience preferred

Job Benefits:

· Competitive pay

· Flexible Hours

· Extensive Training

· Meal Benefit s

Apply to join the Hofbrauhaus Team in the Bartender position!