Account Manager

Overview

Position Summary

Responsible for the management of all aspects of cleaning functions for client accounts at assigned locations. Provide overall leadership and direction to direct reports responsible for assigned cleaning functions, maintenance of equipment, employee work schedules, performance reviews, discipline, job training, etc.

 

Job Skills / Requirements

Covid Vaccine Required

Flexible hours (on call)

Primary Duties and Responsibilities:

· Works with clients in developing process improvements to drive KPI compliance

· Develop and administer client business reviews

· Conduct site inspections to ensure quality of services are being met

· Participate in client meetings to ensure or KPI’s and SLAs are met.

· Manages employees – work schedules, reviews and approves payroll (overtime and time off),

· Establishes rapport with client and employees to provide excellent customer service.

· Identifies work schedules with clients and assigns employees accordingly.

· Manages conflicts with employees and clients.

· Provides job function training to employees.

· Directs employees to follow company policies.

· Provides training to employees regarding use of equipment, products and adherence to all safety and security procedures.

· Manages product inventory and equipment maintenance within budget.

· Manages employee work schedules and overtime within budget.

· Maintains company property and vehicle as required.

· Maintains expense records and manages within budget.

· Advises management of employee or client issues as deemed necessary.

· Manages workplace injuries and adheres to all processes and procedures.

· Hires new employees – identifies needs, runs ad, conducts interviews, background checks (as needed) and processes employment application and I-9 as required by law and internal processes

· Terminates employees – processes change requests for employees resigning, being terminated or laid-off

· Manages performance issues and disciplinary procedures and documentation equally and fairly – engages HR as needed

· Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing solutions.

· Communicates changes and expectations effectively.

· Delegates work assignments and sets expectations.

· Inspires and motivates employees, instills trust and respect amongst all employees, and accepts feedback.

· Demonstrates knowledge of market, accesses threats and competition to accounts.

· Promotes a harassment-free environment.

· Works with integrity and ethically.

Competencies:

· Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with all levels of management and clients.

· Ability to solve conflicts.

· Ability to interview and hire desired workforce.

· Ability to delegate work assignments, set expectations and monitors activities.

· Focuses on ways to improve and promote quality and exhibits accuracy and thoroughness.

· Exhibits sound and accurate judgment and makes timely decisions.

· Prioritizes and plans work activities, uses time efficiently, develops realistic action plans and completes assignments as expected.

· Manages within budget.

· Safety and Security – adheres to all safety and security policies and procedures, promotes safety and security in the workplace and uses equipment and materials properly.

· Attends training courses, seminars and trade-shows to enhance skills and keep skills current.

Skills:

· Excellent problem-solving skills.

· Exhibits professionalism and is courteous at all times.

· Excellent management skills.

· Excellent written and verbal communication skills.

· Must be dependable.

· Excellent interpersonal skills.

· Ability to work well under pressure.

· Verbal and written skills in Spanish and English preferred.

Required EXPERIENCE and QUALIFICATIONS:
Minimum 3 years’ experience in the janitorial industry.

Minimum 3 years’ experience managing a team.

Education Requirements (Any) Associate's Degree or higher Additional Information / Benefits Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan Screening Requirements: Drug Screen, Criminal Background Check, Site Screening