What are the responsibilities and job description for the Field Service Technician position at Bray International, Inc?
Bray International is a leader in flow control, committed to excellence and innovation in delivering high-quality services and products. We pride ourselves on upholding values such as integrity, teamwork, and dedication, creating a dynamic environment where employees can thrive and contribute meaningfully. We are seeking a versatile individual to join our team as a Warehouse & Field Service Technician. This role blends technical skills, organizational abilities, and customer service proficiency to manage warehouse operations, conduct field service tasks, and support sales efforts.
About Bray International: Bray International is a leader in flow control, committed to excellence and innovation in delivering high-quality services and products. We pride ourselves on upholding values such as integrity, teamwork, and dedication, creating a dynamic environment where employees can thrive and contribute meaningfully.
Office: Bray Sales Southern California, located in Ontario, CA.
Field Territory: Across California
Position Overview: We are seeking a versatile individual to join our team as a Warehouse & Field Service Technician. This role blends technical skills, organizational abilities, and customer service proficiency to manage warehouse operations, conduct field service tasks, and support sales efforts.
Key Responsibilities:
- Warehouse Operations Coordination: Oversee warehouse activities, including assembling valve assemblies, processing orders, and ensuring cycle testing and documentation.
- Safety Compliance: Adhere to safety policies in material receiving, supply coordination, and warehouse movement.
- Inventory Control: Conduct inventory control tasks, such as physical and cycle counts.
- Field Service: Perform tasks at customer facilities, including installing, calibrating, and repairing actuators and valves.
- Sales Support: Represent Bray in a sales capacity, encouraging the purchase of Bray products.
Minimum Requirements:
- Mechanical Aptitude: Knowledge of hand tools, pneumatic tools, and basic electricity and wiring.
- Language and Communication: Proficiency in English for reading, writing, and following instructions.
- Equipment Operation: Competency in operating a forklift, hand pallet lift, hand truck, and basic computer skills.
- Self-Motivation and Organization: Ability to work independently, prioritize tasks, manage time effectively, and collaborate within a team.
- Customer Interaction: Provide technical assistance to internal and external customers regarding Bray products.
- Travel: Availability for up to 10% travel for field evaluations and repairs, including writing comprehensive service call reports.
- Product Testing and Evaluation: Perform product testing, troubleshooting, and process returns and evaluations of valves and actuators.
Qualifications:
Behaviors:
- Required: Thought Provoking, Team Player, Detail Oriented, Dedicated
- Preferred: Enthusiastic
Motivations:
- Required: Peer Recognition, Goal Completion, Flexibility, Ability to Make an Impact
Education:
- Required: High School diploma or equivalent; Technical/other training
- Preferred: Associate degree or higher
Experience:
- Required: 2-3 years in Field Service, Warehouse Inventory Control, and Mechanical Assembly
Licenses & Certifications:
- Required: Auto Insurance, Driver’s License
Why Bray International? Join us to be part of a forward-thinking company where you can leverage your skills and grow in a supportive and innovative environment. If you are a dedicated professional with a passion for excellence, we encourage you to apply.
Experience
Required- 2 - 3 years: Field Service
- 2 - 3 years: Warehouse Inventory control
- 2 - 3 years: Mechanical Assembly
Education
Required- Technical/other training or better
- High School or better
- Associates or better
Licenses & Certifications
Required- Auto Insurance
- Drivers License
Behaviors
Required- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required- Peer Recognition: Inspired to perform well by the praise of coworkers
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
