What are the responsibilities and job description for the Insurance Sales Producer position at Brayton and Co - Farm Bureau Insurance?
Job Overview:
This position is Fully Commission and requires a Property and Casualty License.
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction.
Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, pricing, and availability
- Provide support for technical issues and troubleshoot problems
- Upsell products and services to increase retention
- Conduct outbound calling campaigns to follow up on customer inquiries
Skills:
- Excellent communication skills in
- Proficient in data entry and maintaining accurate records
- Strong phone etiquette and active listening skills
- Ability to effectively communicate with customers to understand their needs
- Experience in outbound calling and upselling techniques is a plus
- Multilingual abilities are advantageous
Joining our team as a Customer Service Representative offers the opportunity to work in a fast-paced environment where you can enhance your communication skills, build customer relationships, and contribute to the growth of the company. If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply.
We are looking for candidates who possess strong communication skills, have a positive attitude, and are eager to learn. Prior experience in customer service or sales is preferred but not required. A high school diploma or equivalent is necessary for this role.
**Must have active Property and Casualty License or be willing to obtain within 60 days of hire.**
Job Types: Full-time, Part-time
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Ability to Commute:
- Lansing, MI 48912 (Required)
Work Location: Hybrid remote in Lansing, MI 48912