Customer Service Representative - film and TV

About us

Breakdown Services is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers.

We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial and voice projects in North America are released and managed via our secure, end-to-end ecosystem. We created the original Breakdown back in 1971 and remain focused on developing innovative solutions for the film, TV and theatre community.

Job Description

We are seeking a dynamic Customer Service Representative who enjoys a variety of tasks and responsibilities and is eager to learn new skills. Team members will learn all aspects of the services we provide in order to assist our clients. The right candidate has a passion for customer service and a working knowledge of the film/tv industry. They will contribute creatively and share their perspective for improving customer service and user interface. All team members are currently working remotely until it is safe to return to the office. We are seeking to add team members who are based in New York, Los Angeles, Toronto or Vancouver.

Please read the full description before applying.

RESPONSIBILITIES

• Customer support for Actors, Talent Representatives, Casting Directors and Filmmakers

• Email, phone, and chat support

• Liaison with Casting regarding their projects

• Proofread, write and copy edit

• Outreach, seminars and demos: train new users and participate in educational seminars and events

• Provide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups)

• Work with our other offices to provide a cohesive customer support experience

• Stay up-to-date on new product features, and site improvements

REQUIRED

• Excellent Customer Service skills with a genuine interest in helping people

• Exceptional grammar, copy editing, and communication skills

• Broad experience with both Windows and MAC OS

• Experience with Word, Google Docs, Slack

• Familiarity with Webex, Chatlio, Freshdesk, Zendesk or similar

• Detail oriented and take great pride in attention to detail

• Professional with customers and co-workers

• Reliable, responsible, conscientious and trustworthy

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions

• Follow communication procedures, guidelines and policies

IDEALLY

• Dynamic, creative, enthusiastic and driven

• Experience in and passionate about the film and television industry (Casting, Filmmaker, Writer or similar industry experience)

• Work as easily independently as you can with a team

• Self-motivated and able to work productively from your home environment

• Ability to think critically and find solutions to unique challenges

• Ability to handle multiple tasks efficiently and accurately

• Strong phone contact handling skills and active listening

• Work calmly, precisely and efficiently during high stress/busy times

• Positive outlook, approach and attitude

• Excellent people skills and are comfortable with public speaking (in groups and one-on-one) and speaking in front of an online audience

• Enjoy learning new skills

• Adaptable and not intimidated by an ever changing landscape

• Technical background (graphic design, Adobe Creative Cloud, IT, photo/video editing etc) are a plus.

Application Requirements

This position is located in either LOS ANGELES, CA or NEW YORK, NY.

You MUST reside in New York or California to be considered.

INCLUDE a cover letter detailing why you are a great candidate. INCLUDE a current resume.

ONLY applications with a current resume AND a cover letter will be considered.

DO NOT contact the employer directly.

Job Type: Full-time

Pay: $16.05 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees are working remotely until it is safe to return to an office environment.

Application Question(s):

• What experience do you have in the film, tv, theatre or commercial industry
• What other technical skills are you proficient at? ie creative cloud, html, graphic design

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: Remote