What are the responsibilities and job description for the Front Desk Associate position at Brella?
Job Summary
Meet the new village. Brella's on a mission to make a friendlier, more supportive world for families. Child care is failing everyone- parents, children, and teachers. So we've created a new, more flexible, accessible, and friendly child care center. Families, kids, and teachers love us, so now we're growing. If you're interested in joining a creative, mission-driven team and having a direct impact on the lives of families as well as the next generation's education and development- this role's for you. We’re looking for a customer-centric Front Desk Associate to join our team.
The Front Desk Associate will report to the General Manager and be responsible for executing day-to-day operations as an ambassador for Brella. The role will be located in our new childcare/preschool center opening mid March at 909 N Orange Dr in Hollywood, CA and is a great fit for someone who aligns with our mission and enjoys a fast-paced environment.
If you are motivated, thrive on change and teamwork, love working with children and families, enjoy service and hospitality, and are ready to make an immediate impact in a growing startup, please apply to join the Brella family.
As Our Front Desk Associate You Will:
- Provide the highest level of customer service to our families with a “Yes” mentality
- Confidently and professionally juggle family communications including answer phone calls and reply to emails
- Proactively identify ways to improve our processes to be more efficient
- Problem solve and jump in to support our staff as needed
Experience, Knowledge, and Abilities:
- Bachelor’s Degree (Preferred)
- At least 1 year of experience in hospitality, F&B, retail, boutique fitness, or other customer-facing role
- First Aid/CPR Certified
- Strong attention to detail
- Highly flexible and adaptable in a fast-paced environment
- Proficient in G Suite, MS Office, MacOS, Microsoft Windows, Slack
- Passion and interest in working with children and families
Physical Demands
- Demonstrate full range of motion to lift, reach, squat, climb, sit, walk, bend and otherwise fully participate in activities. Standing for long periods of time.
- Ability to physically handle children between 0-5 years of age using appropriate techniques. Ability to lift children up to 50 pounds.
- Maintain mental and physical alertness and an appropriate level of energy to perform essential job requirements.
- Respond immediately and appropriately to multiple or unexpected situations or emergencies.
- Follow state, federal and Brellas' guidelines regarding immunizations, employment physical, and required health and safety training and practices.
The above statements are intended to describe the general nature of work performed, not an exhaustive list of all essential functions and responsibilities. Qualified applicants or employees with a disability must be able to perform the essential functions of the job, with or without reasonable accommodation. If you would like to request an accommodation, please inform your hiring manager or supervisor.
Brella Schedule & Benefits
- Competitive pay
- Scheduled shift hours are based on the centers needs meeting the full time job category requirements
- Discounted child care (dependent on availability)
- Comprehensive health, dental and vision insurance
- Paid time off
- Opportunities for growth and advancement
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
