What are the responsibilities and job description for the Customer Service Representative position at Brian Rogich Agency?
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Benefits
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Weekends Off
Holidays Off
Career Development & Growth
Tuition Reimbursement
Responsibilities
- Process customer policy change requests.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Provide exceptional customer service.
Requirements
- Insurance industry or office experience a plus
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Great Customer Service Skills.
- Be able to obtain or currently possess a Property & Casualty insurance license.
- Strong communication skills, both oral and written.
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