What are the responsibilities and job description for the Audio Video Service Technician Level II position at Bridges System Integration?
You are the type of leader who wants to push the boundaries of collaboration technology in defining and shaping Enterprise clients in government and corporate spaces. Bridges System Integration (Bridges SI) is a thought leader with a reputation for deploying emerging technologies focusing on quality, security, and predictability. Bridges SI has built a reputation amongst Washington DC's most prominent institutions for being a technology partner to depend on.
Bridges SI is looking for an Audio Video Service Technician to continue the development of our growth and reputation.
This position reports directly to the Service Manager.
In this role, you will perform any necessary Service team functions, including supporting AV equipment at customer sites, performing maintenance and providing hardware and software updates when required, and reading system flow drawings. As a member of the Bridges SI Service Team, you are expected to provide initiative, vision, and teamwork.
You will be a great fit if you are a strong multi-tasker who can walk in the shoes of our clients and identify their technology pain points. The whole of the organization works to resolve client hurdles in creative and impactful ways.
- Five years or more experience combined in System Integration, AV / VTC Installation, or site support
- Avixa CTS certification
- Completed industry training classes from one or more of the following AMX, Crestron, Barco, Biamp, Extron or QSC
- Test, repair, and diagnose integrated AV Systems and associated equipment
- Able to read and comprehend drawings, diagrams, and system flows
- Perform remote and onsite troubleshooting of installed AV systems and rack-mounted cable management systems.
- Provide telephonic and in-person customer service support
- Make adjustments to systems, calibrations, alignments, and configurations as required to restore or correct operational functionality
- Work with crews of installers and service technicians for enterprise-wide AV and Video Teleconference (VTC) systems
- Conduct end-user training of equipment functionality and system usage
- Perform ad-hoc system configuration, leveling, and wiring
- Prefabricate and provide QA inspection of systems before shipping for installation.
- Provide onsite QA of systems before project sign-off
- Unlimited Paid Time Off (PTO) including Holidays
- Medical/Dental/Vision Insurance
- Employee Assistance Program
- Flexible Spending Accounts
- 401k Plan
- Short Term Disability
- Long Term Disability
- Life Insurance
- Service and Recognition Rewards
- Referral Program
- Family-friendly Company Events
- Work-life balance advocation
We're different –
Bridges SI provides a small-business family environment that is recognized as being a creative problem-solving technology advocate. We develop unique design-build solutions that challenge industry standards. We are obsessed with quality, innovation, and customer loyalty. While we have the stability of an organization that celebrated many years, we are as agile and curious as our first day. Our incredibly talented multi-discipline team includes in-house expertise for every facet of collaboration. At Bridges SI, you can directly impact a Government agency or large Enterprise's performance with innovative solutions that expand from traditional audiovisual offerings.
Bridges System Integration, LLC is an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, identity, national origin, disability, or protected Veteran status.
