What are the responsibilities and job description for the Access Engagement Specialist position at Bridgeway Center, Inc. (BCI)?
Posting No. BCI-2022-15 POST
POSITION: Access Engagement Specialist
EMPLOYMENT STATUS: Full-Time (FT)
POSITION SUMMARY: Bridgeway Center, Inc. (BCI) is seeking applicants that want to work in an outpatient child and adolescent setting for adult, child, and Mental Health (MH) and Substance Abuse (SA) services. Applicants must be out-going, like working with the public, and welcome BCI’s clients cheerfully while providing superior customer service. Must have the ability to multi-task and remain cool, calm, and collected under pressure to ensure that each client walks away having had a positive and helpful therapeutic experience.
Join a dynamic and innovative team who search for empowering ways to improve the quality of life for the people we serve. A career with BCI as an Access Engagement Specialist is rewarding and fulfilling because you make a difference every day in the lives of the clients served.
The Access Engagement Specialist will provide Orientation to new clients, maintain the BCI waitlist for services, coordinate initial face-to-face sessions with a Licensed Therapist, coordinate community wellness checks with Case Managers, provide front desk back-up services, and complete monthly reports.
New associates receive training, mentoring, and coaching throughout the on-boarding process.
We invite you to further explore this amazing opportunity by submitting your application today.
BENEFITS OFFERED:
- Ten (10) Paid Holidays
- 17 days per year of PTO
- 403(b) Retirement Plan with Employer Match
- Employee Assistance Program (EAP)
- Health Care /Dependent Care Reimbursement Program
- Employer Paid $10,000.00 Life Insurance
- Florida Blue Group Health Insurance
- Vision/Dental Insurance
MINIMUM REQUIREMENTS: A High School diploma or GED. Bilingual (Spanish & English) Applicants preferred. Must be able to work in a fast-paced setting and be able to multi-task. Ability to maintain confidentiality is essential. Must have strong communication skills and be able to provide excellent customer service. Must be able to pass a DCF Level II background screening, a drug screening, and a Tuberculosis (TB) test.
JOB REQUIREMENTS: Main job tasks and responsibilities include, but are not limited to:
- Provide Orientation to new clients
- Maintain the BCI Waitlist for services
- Coordinate initial face-to-face sessions with a Licensed Therapist
- Coordinate community wellness checks with the Case Management department for hospital discharge clients who no show for the discharge group
- Provide Front Desk back-up services
- Complete monthly Narcan reports
- Reception and administration duties
- Greet clients and other visitors
- Answer phones and handle company inquiries
- Demonstrate excellent customer service skills and patience when dealing with difficult situations
- Obtain client information and ensure that all information collected is accurate, which includes entering information in the Electronic Health Record (EHR) in a timely manner and updating established clients’ information as needed. Ensure client photos are included in their EHR.
- Schedule and verify routine client appointments, reschedule appointments as necessary, notify clients of previous balances, run daily schedules, and schedule return appointments as necessary.
- Maintain strict confidentiality, assist with all filing as needed, collect payment with cash or processes credit card payments for services and provide receipts.
- Balance / Reconcile cash drawer as needed.
WORK SCHEDULE: Monday – Friday (8:00 a.m. – 5:00 p.m.)
WORK LOCATION: Fort Walton Beach (FWB)
WAGE: The wage for this position is $14.50 per hour.
NOTE: APPLICANTS WHO DO NOT MEET MINIMUM REQUIREMENTS WILL NOT BE CONSIDERED.
ALL APPLICANTS ARE SUBJECT TO DRUG TESTING.
REPLY TO:
Bridgeway Center, Inc. (BCI)
Human Resources (HR) Department
850.200.0094
205 Shell Ave. SE – Building A, Fort Walton Beach, FL 32548
Posted By: (HR)
BRIDGEWAY CENTER, INC. (BCI) IS A DRUG FREE WORKPLACE AND
AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $14.50 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Work Location: One location
