What are the responsibilities and job description for the Intake Coordinator position at Bridgewell?
Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings in response to unmet or emerging needs.
Our employees take pride in making everyday count to its fullest. They are committed to adding value to the lives of people we support, and they bring energy, ideas and a passion for service. Does this describe you? Then please consider joining our incredible team!
Schedule: Monday-Friday 9am-5pm (40 hrs)
Essential Duties and Responsibilities:
General Duties:
- Responsible for registering new referrals to clinical programs and other insurance reimbursable programs, including opening a chart in eHana and ensuring entry of all new client information in a timely manner from the date received including complete insurance information.
- Responsible for updating insurance and demographic data as necessary in conjunction with the Patient Care Coordinators.
- Responsible for reviewing billing error reports and correcting any missing or incorrect information leading to billing errors.
- Responsible for ongoing eligibility verification.
- Responsible for monitoring Prior Authorizations and compliance of clinicians
Billing Specific Duties:
- Receive and process information on new referrals and work with program supervisor to schedule intake and send out intake and consent package.
- Register new clients and create patient record with complete and accurate demographic and insurance information.
- Enter all required fields of information in EHR system
- Verify Insurance eligibility and benefits. Determine co-pay.
- Enter initial authorized visits.
- Monitor the tracking of PA's to assure clinicians are up to date. Issue reminders to clinicians to complete new authorization requests.
- Run nightly EVS reports.
- Identify and correct any insurance discrepancies/changes.
- Receive billing "send back"/error reports and correct errors involving missing or incorrect data.
- Collaborate with program staff to assure that insurance information is being checked and updated.
- Responsible to reconcile daily deposit put together by Patient Care Coordinators
- Other duties as assigned.
Education & Experience:
- High School degree or GED is required.
- Associates or Bachelor's degree is preferred.
- Two years' experience working in a medical or behavioral health practice environment in a similar position is required.
Skills and Abilities:
- Excellent customer service skills.
- Excellent organizational skills and the ability to multi-task
- Must be detail orientated and able to work independently
- Must possess strong computer skills
- Ability to interact with patience and sensitivity in all contact with individuals.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to climb stairs.
- The employee must be able to lift and/or move up to 20 pounds.
- The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.
