Bilingual Business Analyst – Contact Center Operations

POSTED ON 9/18/2020 CLOSED ON 10/13/2020
Bright Health Hired Organization Address Tempe, AZ Full Time

Job Posting for Bilingual Business Analyst – Contact Center Operations at Bright Health

SCOPE OF ROLE The Business Analyst – Contact Center Operations is responsible for the overall monitoring and reporting of staff and processes for Contact Center operations, with monitoring different sales platforms (IFP & MA) through various communication channels, including but not limited to inbound and outbound phone calls, web chat, text and email as required.   As the Business Analyst – Contact Center Operations, you will play a critical role in Bright Health’s success by conducting Quality Assurance (QA) and Work Force Management (WFM) functions to support fluid and successful day to day operation and compliance. WORK ENVIRONMENT The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some travel may be required. ABOUT US   At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.   We’re Making Healthcare Right. Together.  We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!   As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. BRIGHT ON!

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