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Business Operations Support Analyst (Engineering & Construction)

Brightspeed
Charlotte, NC Full Time
POSTED ON 1/30/2023 CLOSED ON 2/5/2023

Job Posting for Business Operations Support Analyst (Engineering & Construction) at Brightspeed

Company Description


At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.


Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.


Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.


Check us out on the web!


Job Description


Brightspeed is looking for a Business Operations Support Analyst to join our team! This position will be part of the Centralized Engineering & Construction Support team and report to a Senior Manager. As a Business Operations Support Analyst, you will support the Centralized Engineering and Construction Support organization by creating clear and concise documents (M&PS, job aids, training documents, flashes, etc.) to be utilized in day-to-day operations.


As a Business Operations Support Analyst your responsibilities will include:


  • Analyze, define, and own Centralized Engineering and Construction current and future state processes
  • Collaborates with network leadership and business domain leadership to design and implement future state processes that achieve program goals, and end-to-end process engineering objectives.
  • Analyze, capture, and interrupt Geographic Information System (GIS) and related IQGeo data.
  • Conforms with network standards by ensuring that processes are properly named and documented, and approved artifacts are used to ensure consistent approach, consumption, and application of best practices
  • Accountable for analyzing, defining, documenting, and owning current and future state processes and related roadmaps
  • Analyze and solve for basic to moderately complex functional and cross-functional dependencies.
  • Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance.
  • Proactively identify opportunities for automation, identifying both opportunities and solutions.
  • Communicate training-based communications, flash documents, M&Ps and related job aids to numerous stakeholders and their teams.


Qualifications


WHAT IT TAKES TO CATCH OUR EYE:


  • 5 years Telecommunication experience.
  • Bachelor’s degree or equivalent practical work experience
  • Telecommunication experience
  • Creating documents and supporting large organizations
  • Strong interpersonal and communication skills.
  • Relationship-builder and strong listening skills
  • Expert knowledge in Microsoft, Adobe, and related systems
  • Ability to build a cohesive relationship with multiple departments through training, development, and accountability.


BONUS POINTS FOR:


  • Master's degree and/or related work experience
  • Knowledgeable of SAP, Fireworks, LeaseNet, BidMaster, JDS, WFMT, NDS, CLM, APO, and IQGeo


Additional Information


WHY JOIN US?


We aspire to contemporary ways of working.


We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play, and connect!


We Offer Competitive Compensation And Comprehensive Benefits.


Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.


Diversity, equity and inclusion are at the center of our grounding belief in Being Real.


When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.


Brightspeed is an Equal Opportunity Employer


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