Plant Technician

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are looking for a Plant Technician to join our growing team! As Plant Technician you will be responsible for installation, repairs, testing, and modifying line and station telephone equipment for the customer. In this key role you will be utilizing hand tools, power tools, and computer interfaces that include repairs to outside wires, tree trimming, and placing new drops.

As Plant Technician your responsibilities will include:

• 
  Inspecting subscriber premises to determine the appropriate method of installation.
• Testing newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment
• Performing appropriate testing to ensure proper transmission and supervision specifications.
• Working closely with the Dispatch Center for work assignments such as trouble reports and service orders
• Recording transmission readings, daily time, and function codes in Work Force Management
• Installing and maintaining subscriber PairGain Devices
• Installing and maintaining Fiber to the prem data and telephone services- Fiber splicing and rearrangement
• Refurbishing cable and installing facilities within pedestals and/or terminals
• Climbing poles using hooks, ladders, or bucket trucks, attaching terminal boxes and carrier housings, and repairing or replacing defective lines and auxiliary equipment
• Observing all safety rules and regulations
• Correcting prints and maintaining as-builts in accordance with company practices and policies
• Installing and maintaining data, and station wiring and apparatus, maintaining loop plant, including analog and digital subscriber carrier
• Transporting, setting up, and running portable generator sets. Locating buried telephone and Fiber cables.
• Installing/troubleshooting high-speed internet and data networks
• Conveying a positive and professional appearance and demeanor when communicating the company’s products and services to our customers
• Actively supporting sales and marketing related activities
• Assisting other technical personnel in the performance of their duties when requested

WHAT IT TAKES TO CATCH OUR EYE:

• Education: High School Diploma or GED
• Experience: Six (6) months experience in the last five (5) years in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training
• Technical proficiency to perform the specific work requirements of the job
• Working knowledge of PC’s, including basic computer operational tasks
• Strong interpersonal communication skills for communicating Brightspeed’s products and services to customers
• Ability to safely use hooks, ladders, bucket trucks, and climb poles
• Ability to distinguish colors on facilities
• Ability to lift heavy objects as required
• Ability to work in confined spaces
• Ability to work outside in all weather conditions and at various hours of the day and night
• Ability to respond to after-hour callouts, work overtime including weekends and holidays as required
• Ability to travel overnight as necessary for business requirements and training
• Possession of a valid State driver’s license with ability to safely operate company vehicles and equipment and maintain a safe driving record
• Pole climbing experience including knowledge of reading and interpreting outside and subscriber plant facility records
• Internet protocol telephony exposure
• Electronics training or experience that demonstrates knowledge of AC/DC theory
• Experience with splicing fiber optics
• Knowledge of analog and digital transmission
• Experience with installation and troubleshooting of high-speed internet services
• Proven ability to generate sales opportunities during day-to-day customer contact

BONUS POINTS FOR:

• Associate degree in electronics/communications or related work experience
• CCNT, CCNA, Network , or A Certifications Training on basic IT and network fundamentals
• Experience in Outside Plant functions
• Subscriber carrier training

#LI-BH1

#ZR

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer