What are the responsibilities and job description for the PATIENT ADVOCATE COORDINATOR position at BrightSpring Health Services?
Our Company
Amerita
Overview
Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals. The Patient Advocate Coordinator will ensure that the organizations specialty patients are provided with timely, exceptional service, among other duties. Patient Advocates require expertise and customer service skills to promote an outstanding patient experience.
Pay Rate: $22-$24/hour
High-quality, affordable benefits for all Full-time and Part-time Employees Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts Supplemental Coverage Accident, Critical Illness and Hospital Indemnity Insurance 401(k) Retirement Plan with Employer Match Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability Employee Discounts Tuition Reimbursement Paid Time Off & Holidays
Responsibilities
- Welcome and onboard all new specialty infusion referrals
- Work with referral sources to facilitate the referral process and communicate with them regarding the patients care on an ongoing basis
- Create and manage patient support programs
- Create a process of routinely providing patients with content related to their treatment or diagnosis, including local meetings, national publications, and membership opportunities
- Represent the organization at a minimum of two (2) community events per quarter
- Ensure that referral sources are updated on their patients progress no longer than 24 hours following their treatment
- Make face-to-face visits with all specialty patients at least annually
- Create and manage a comprehensive specialty patient satisfaction program
- Manage patient retention by ensuring all reasonable interventions are executed to retain a patient on service
Qualifications
- High school diploma or GED
- Minimum of two (2) years of experience in healthcare customer service
- Bachelors degree in Business Administration, Healthcare Administration, or a related field is preferred
- This position is not required to travel, but may be expected to attend meetings off site on occasion
About our Line of Business
Amerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness and entrepreneurial spirit of a local provider. For more information about Amerita, please visit www.ameritaiv.com. Follow us on Twitter and LinkedIn.Salary : $22 - $24
