Courtesy Clerk

Job Title:                     Courtesy Clerk Department:              Front End Reports To:                 Manager of Service     Summary The Courtesy Clerk’s primary job function is to package groceries for customers, collect shopping carts from the parking lot and promote goodwill at the front end.  Due to the customer service nature of this position, it is imperative that the he or she is enthusiastic, punctual; eager to serve and be a team player.  Courtesy Clerks must posses the ability to handle high stress and volume of customers while maintaining a courteous and friendly manner.    Essential Duties and Responsibilities He or she is responsible to provide service that exceeds the expectations of customers by performing the following duties (other duties may be assigned):   Packages and handles customers’ groceries according to their preference - paper, or reusable bag.  Offers/assists Customers with carry out service. Knows the location of products and can easily obtain them when needed. Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers. Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed.  Returns unwanted or misplaced merchandise to the proper location. Keeps the front end supplied with all sizes of bags, paper towels & authorized cleaning supplies. Maintains total store conditions by cleaning shelves, bins, and tables and all front-end fixtures; empties trash throughout store and cleans floors. Checks restrooms regularly and cleans as necessary. Maintains displays, candy racks, and stocks shelves at the front end. Communicates with Customer Service Manager on status of supplies and ordering needs. Keeps the Customer Service Manager or Front-end Shift Supervisor on duty informed of all front end and store concerns. Opens and closes the front end according to company policies. Follows safety work standards and reports any safety hazards to the Store Operations. Follows policies and procedures set forth in employee handbook at all times. At all times, meets and exceeds company standards in customer service, appearance, quality, safety, and cleanliness. Customer Service Courtesy clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  Courtesy clerks are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.   Education and/or Experience No prior experience or training.  A work permit is required for employees under the age of 18.   Language Skills Ability to read and comprehend simple instructions such as safety rules, operating and procedure manuals.  Ability to speak and understand simple sentences in English.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.   Knowledge of English This is a customer service driven position.  Courtesy Clerks must have the ability to speak, read and understand English.   Physical Demands While performing the duties of this job, Courtesy Clerks are regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls.  The employee occasionally is required to reach with hands and arms and occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  Courtesy Clerks must frequently lift and /or move up to 50 pounds.  Courtesy Clerks must push/pull up to 50 pounds.  Specific vision abilities required by this job include close and color vision.

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