Clinical Scheduling Manager, Scheduling and Cell Logistics

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary: 

The Clinical Scheduling Manager, Scheduling and Cell Logistics, will be responsible for leading and supporting a team of Clinical Scheduling Specialists. This team has a high degree of cross-functional coordination with trial-specific parties such as Operations Portfolio Leads and Global Trial Managers, lending scheduling-related trial and protocol support. The role carries responsibility for the orchestration of all clinical-related scheduling tasks that contribute to the manufacture of BMS’s clinical autologous cellular immunotherapy products.

The primary duty of the Clinical Scheduling Manager, Scheduling and Cell Logistics is to ensure the execution of day-to-day Clinical scheduling operations and provide support to the Clinical Scheduling Specialists (~ 65% of time), as well leading projects and working groups focused on continuous process improvements (~35%). 

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. 

• Position is office-based in Summit, NJ with an in-office attendance requirement of a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.  

• Holiday support is required as assigned.

• Domestic and international travel is possible and will not exceed 20%.

Responsibilities: 

• Lead a team of ~5 Clinical Scheduling Specialists, mentoring and supporting specialists in both day-to-day execution and in the resolution of complex issues related to their clinical trials

• Own, manage, and drive continuous improvement projects and initiatives related to Clinical Trial Management processes

• Act as first escalation point for Clinical Scheduling Specialists, clinical coordinators, and internal matrix partners

• Act as lead in conversation and coordination with internal cross-functional partners and external stakeholders to remove barriers to successful clinical scheduling

• Develop and oversee plans of action for issues throughout the clinical scheduling cycle

• Be able to perform all clinical scheduling tasks, including creating and maintaining patient schedules in coordination with manufacturing sites, clinical coordinators, and third-party logistics

• Communicate issues and resolutions to SCLT Leadership Team and key internal and external stakeholders  

• Ensure a positive end-to-end customer experience 

• Lead exception processes such as product returns, product replacements, and exception release product scenarios 

• Intake and/or analyze feedback from customers and partners and provide action plans as assigned 

• Actively participate in, facilitate, and lead both routine and ad-hoc tactical meetings as assigned

• Provide supplemental on-the-job training on areas of subject matter expertise

• Quality Management: own change actions, deviations, investigations, CAPAs, and effectiveness checks as assigned

• Document Management: own, author, update, and implement procedures and work instructions as assigned 

• Lead/co-lead at least one working group and execute relevant tasks

• Comply with applicable SOPs, work practices, and other documentation 

• Accountable for individual performance 

• Understand and champion global strategy and role of Scheduling and Cell Logistics 

• Provide input into goals and plans to deliver on SCLT’s global strategy 

• Salesforce reporting knowledge preferred

Qualifications:

• Bachelor’s degree or equivalent work experience is required

• 5 years of work experience in clinical, scheduling, planning, operations, customer service, logistics, or supply chain is required

• Past supervisory experience is preferred

• Experience working in a regulated environment (cGMP/FDA) is preferred  

• Must have strong proficiency in Office 365 software, especially Outlook, Excel, PowerPoint, and Word

• Highly self-motivated, self-aware, and professional 

• Demonstrated ability to work independently and in groups 

• Flexible in responding to quickly changing business needs 

• Exceptional customer service orientation 

• Skilled at managing tense situations and de-escalation 

• Eager to work with teams from other regions and cultures 

• Proven ability to share workspace for independent and collaborative work 

• Strong sense of ownership and accountability 

• Fluent reading, speaking, and writing skills required in English 

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Salary : $100,000 - $127,000