Technician (Desktop & IMAC)

JOB SUMMARY

The Technician – Desktop and IMAC roles are responsible for installing, diagnosing, repairing, maintaining and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The positions troubleshoot problem areas remotely and in person in a timely and accurate fashion, and provides end-user assistance where required.

ESSENTIAL FUNCTIONS

• Reviews, tests and evaluates programs and software packages to ensure they meet Brite Computers’ performance objectives, specifications and user needs.
• Provides technical support to customers through detailed ticket documentation.
• Responds to incidents, requests for service and customer questions within required response times.
• Assists end users with installation of applications and computer peripherals.
• Enters commands into computer to place programs in production status.
• Assists end users to resolve computer-related problems, such as inoperative hardware or software.
• Trains end users in use of new software or hardware.
• Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software.
• Repairs desktops, laptops, hardware and software.
• Assists in system upgrades and maintenance.

EDUCATION & EXPERIENCE

Bachelor’s degree in Computer Science, Information Technology or related field and a minimum of one years’ technician experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated knowledge of hardware and network infrastructure.
• Outstanding problem-solving and troubleshooting skills.
• Ability to learn quickly and remain current on changes in technology.
• Strong attention to detail.
• Effective project management skills.
• Ability to meet demanding deadlines.
• Well-developed interpersonal skills and ability to work cooperatively with a diverse group of individuals at all levels.
• Self-directed and results oriented.

Brite is proud to be an 'equal opportunity employer.'

Job Type: Full-time

Pay: $15.50 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Willingness to travel:

• 50% (Required)

Work Location: One location