Director JFK

British Airways is one of the world's leading global premium airlines serving almost 40 million customers a year, travelling to over 180 destinations in more than 70 different countries worldwide.

Currently, British Airways has an exciting opportunity open for Director JFK

This position will be based at JFK, (John F Kennedy Airport) New York, USA

You will be leading a team of over two hundred British Airways staff and multiple ground handling providers to deliver our JFK operation, delighting our customers and meeting our performance targets across punctuality, ancillary revenue and baggage. Safety and security are paramount, and you will champion both in continuously striving for improvements whilst robustly challenging anything that doesn’t meet our requirements and standards.

In addition, you’ll drive a culture in JFK that engages and supports colleagues, and in turn delivers a high performing team. Continuous improvement will be at the centre of your thinking with an eye on how we can continuously strive to improve and challenge the status quo, delivering both station and strategic business level projects.

Influencing and collaborating with the Management team in The Americas, Commercial, Safety, Security, IAG and Operations in the UK will be paramount, in addition to partnering with several other key departments as required including HR, Finance and Procurement.

What You'll Do

• Ensure the Safety and Security of BA ‘s Operations at JFK T8
• Drive Operational performance, including punctuality and operational delivery, harnessing opportunities with American Airlines to deliver an integrated experience
• Customer satisfaction delivery across all touch points and customer experience innovation, evolving through continuous improvement
• Leading a team of circa 200 people and 6 managers. Driving engagement and ensuring performance management standards
• Resource planning, recruitment, training and effective work allocation of all BA terminal resources
• Industrial relations interface with our union and management of the collective bargaining agreement
• Planning and delivery of financial plan including all cost lines items (handling, airport fees, PPI and revenue from third party carriers and ancillary sales).
• Supplier management (multiple suppliers) to deliver all operational performance and safety metrics
• Identifying, developing and implementing transformation initiatives that deliver efficiencies and process improvements, embracing airport technology.
• Leads BA’s position with all external stakeholders including the terminal operator, Port Authority and government agencies
• Lead interface for JFK with all BA corporate stakeholders including Safety and Security, HR, ER, Customer Experience and across the Operations directorate.
  
  

What are we looking for?

• Takes ownership for delivery. Has a leadership style that empowers people to raise concerns (e.g. about safety, ethics, or performance)
• Self-aware and leads by example. Maintains focus and momentum to optimize performance. Recognizes, celebrates, and rewards high performance and manages underperformance. Encourages continuous improvement and innovation.
• Ability to work and lead in a team environment, to engage a team through excellent written and verbal communication skills, ability to prioritize and deliver to schedule, with effective communication/negotiation skills to make string decisions and problem solve.
• Questions the status quo and isn’t afraid to challenge to improve processes and situations
• Strong operational, safety and customer focus, with effective planning skills and the ability to prioritize urgent matters.
• Strong analytical capabilities with an ability to interpret and infer actions from data that drives towards improvement and resolutions
  
  

We are an Affirmative Action/Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

You must have the right to live in the United States and employment authorisation to work in the United States.