Project Manager - BannerSaver

Description

Britten is a veteran-owned (VSOB) creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 35 years, we’ve leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper. 

Makers of the most advanced, wind-spilling light pole bracket system in the world, BannerSaver™ has sold nearly a million units since 2015. Engineered and proven to make outdoor advertising banners last longer, this advanced spring-loaded bracket system has been wind tunnel-tested to stand up against hurricane and tornado-force winds. Part of the Britten, Inc. family of companies, BannerSaver has been specified by city engineers in six continents, which translates into global sales reach and growth opportunity.  Britten, Inc. Is a certified Veteran Owned Small Business. 

What We Seek... 

We are looking for talented, creative, enthusiastic and motivated people who genuinely care about what they do. The mission of our Project Manager is to be a BannerSaver/Britten brand ambassador for our customers through providing excellent service, communication and project management. Our top goal is cultivating lasting relationships to fulfill our “building up customers for life” mission. If working with people, not missing details, having checklists upon checklists, and working with a fun and professional team excite you, this role may just be a great fit.  

We want people who align with and can live our core values:
We Say Yes
We Hustle 

We Think Bigger
We Keep Promises
We Build People Up

Job Summary and Job Functions 

• Assist the BannerSaver team in meeting annual revenue and customer satisfaction goals
• Opportunity to take on projects and lead the customer across the finish line
• Coordinating with internal operations and accounting teams
• Own the backend of BannerSaver.com
• Assist current account or portal users, set up new users, follow up with abandoned carts, follow up with new website orders as needed, and be the human behind the site via live chat and phone calls. 
• Partner will the new business development team to increase revenue and usage of the self-service portal.
• Ensure new orders are processed, shipped and invoiced accurately. This includes handoffs from the new business development team and inputting POs. Process returns or invoice adjustments as needed. 
• Ensure new print orders are input correctly and partner with the art and production teams to manage the details of the project and shipping deadlines accordingly.  
• Responsible for maintaining a high level of professionalism while working to establish rapport with all e-commerce and traditional clients.
• Assist clients through email, live chat and phone support to maintain an average delight score of 9 or above. 
• Assist as needed with multi-channel marketing campaigns and content coordination. Conduct customer outreach to obtain customer testimonials
• Taking initiative to raise your hand for special projects or continuous improvement activities is strongly encouraged; additional duties as assigned 
• Opportunity to attend tradeshows or participate in other travel as needed
• Assist in coverage for customer service needs when the new business development team is out of the office
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Other Duties 

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice. 

Requirements

• Bachelor’s degree preferred 
• 2 years of related experience 
• Experience using CRM tools; Salesforce preferred 
• Understand and follow department standards and processes with attention to detail 
• Highly effective in workflow prioritization and queue management; ambitious to see projects through from inception to completion 
• Ability to respond to the customer in a professional and timely manner 
• Creative thinking and brainstorming; always thinking outside the box! 
• Experience or interest in marketing tactics a bonus 
• Experience or interest in Illustrator, Photoshop and InDesign a bonus 
• Trusted as someone who will do what they say they will do 
• Can play well in the sandbox 
• Ability to manage multiple priorities at once 
• Ambitious to improve both yourself and the business 
• Effective in verbal and written communication as well as listening skills. Communicates respectively with others 
• Demonstrates effective team work, conflict resolution skills, and relationship building 
• Welcomes opportunities to make innovative changes in process and policy 
• Approaches work with enthusiasm, maintains a positive outlook and is self-reliant 
• Aggressively pursues and accomplishes goals 
• Available to work extended hours/evenings as needed 
• Ability and desire to travel as needed 

Physical Demands and Work Environment

• Moving self in different positions to accomplish tasks in various environments  
• Remaining in a stationary position, often standing or sitting for prolonged periods   
• Moving about to accomplish tasks or moving from one worksite to another  
• Communicating with others to exchange information  
• Repeating motions that may include the wrists, hands and/or fingers 
• Performing and assessing the accuracy, neatness and thoroughness work  
• Sedentary work that primarily involves sitting/standing 
• Light work that includes moving or adjusting objects up to 20 pounds 

Compensation and Benefits 

A competitive salary and a full benefits package for all full-time positions.  

Benefits Package Highlights:  

• Medical, Dental and Vision Insurance coverage options 
• 401K  
• Paid Holidays 
• Paid Time Off (Full time employees)  
• Educational Assistance 
• Life Insurance-company provided 
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies)  
• Company provided safety, skill development and/or leadership training opportunities 

Britten, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Britten, Inc. is a drug free employer.