What are the responsibilities and job description for the IT Field Technician position at BROADLEAF INC?
JOB DUTIES:
- Supporting LAN Relocations (Travel)
- Lead and support equipment relocations, equipment moves, installation of new LAN equipment, equipment refreshes
- Provide installation and relocation services for IT equipment that hooks up to existing Ethernet Local Area Network LAN; including dual IT monitors, standalone personal computers, local and network laser printers, Single Device Setup (SDS) laptops, docking stations, associated peripherals and LAN equipment.
- Every site will require the ability to capture job details, notes, and a signature in a QuickBase mobile app.
- Supporting Server Refreshments (Travel)
- Travel to various SSA locations and refresh LAN room equipment. This would consist of testing the existing equipment, removing it from a rack and setting it back up, then installing new equipment in a rack and configuring it.
- Every site will require the ability to capture job details, notes, and a signature in a QuickBase mobile app.
- Supporting Hardware Depot (Millersville, MD)
- Process Trouble Tickets
- Create and process Break/Fix & Out of Warranty tickets through QuickBase and CAPRs
- Coordinate with the SSA Help Desk to troubleshoot or resolve issues
- Imaging & Encryption
- Must be capable of following published procedures for imaging and encrypting devices while maintaining a near error free standard
- Upon demand we will be required to image, encrypt, and test laptops, tablets, and workstations for shipping to end users anywhere in the world by applying SSA provided software image
- Shipping
- Ship items via UPS and weigh all items prior to shipping
- Receiving
- Receive bulk shipments of IT equipment from 3rd party vendors from tractor trailers and smaller vehicles
- Required to move large pallets off tractor trailers to various location in a warehouse and unpack the equipment
- Laptop Repairs
- Able to follow training and procedures for diagnosing and repairing laptops to boost refurbished inventory.
- Process Trouble Tickets
JOB REQUIREMENTS:
- Three (3) years of demonstrated experience with IT hardware
- Ability to lift equipment weighing up to 50LBS
- Travel: Required to various SSA regions located in the throughout the United States and Territories
- Valid US Drivers License
CLEARANCE LEVEL:
- Clearance Level: SSA Suitability Check
EDUCATION:
- None required
Recommended Skills
- Cryptography
- Ethernet Local Area Network
- Help Desk
- Imaging
- Problem Solving
- Scales
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